About the Role
In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency.
You will deliver speed of service transactions while creating a compelling customer experience.
What You’ll Do
Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
Meet or exceed individual goals (e.g., credit, loyalty)
Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)
Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
Accomplishing multiple tasks within established timeframes
Following company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Receiving, understanding and proactively responding to direction from supervisors / managers and other company personnel
Other responsibilities as assigned
What Skills You Have
Required
Excellent customer service skills and ability to multi-task with strong attention to detail
Verbal / written communication and interpersonal skills
No retail experience required
Must be 16 years of age or older
Flexible availability, including days, nights, weekends, and holidays
Preferred
Client facing retail or service industry experience
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions.
Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the What You’ll Do Section.
Ability to satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
Perform work in accordance with the Physical Requirements section.
Physical Requirements
Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
Ability to stand / walk for the duration of a scheduled shift.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.
Pay Range : $15.00 - $21.65Kohl’s offers a variety of benefits to associates depending on full-time / part-time status and work hours, including : WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).
Seasonal Retail Commission Sales Associate - Fine Jewelry, Eastview
As a Fine Jewelry Sales colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex and create shopping experiences that make every customer feel welcomed and comfortable in the Jewelry and Watch Complex. This includes meeting sales goals, promoting our loyalty and warr...
Retail Sales Associate
Accurately processes and prepares merchandise for the sales floor following company procedures and standards. Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store. Retail customer experience preferre...
Retail Sales Associate - Furniture/Mattresses/Rugs, Eastview - Part Time
As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in our Big Ticket areas by creating shopping experiences that make every customer feel welcomed and comfortable. In this role, you are responsible for meeting sales goals, s...
Seasonal Sales Associate
Insero Talent Solutions is recruiting Seasonal Sales Associates for a well respected boutique shop in Rochester, NY. High School Diploma or Equivalent, Associate’s degree preferred. To perform this job successfully, an individual should have knowledge of Microsoft Word, email, internet, Micros...
Seasonal Retail Sales Associate, Eastview
Are you ready to make this holiday season magical for our shoppers? As a Seasonal Retail Sales Associate, also known as a Generalist colleague, the Macy's customer is your highest priority and greeting and engaging with every customer is a key part of your responsibilities. Most importantly, you wil...
Seasonal Sales Associate
As a Seasonal Sales Associate, you will be responsible for delivering the Tillys Experience to our Customers during one of the busiest times of the year. Are you a �people person� who has a talent for making friends with perfect strangers? Do you have a love for shopping and the Tillys lifestyle? Ar...
Retail Sales Associate - Part-Time
While the primary responsibility of a Part-Time Retail Sales Associate is to deliver excellent customer service and build wardrobes; sales associates will also participate in visual merchandising and maintaining store presentation, while focusing on the customers’ needs to achieve sales goals. Ready...
Sales Associate / Key Sales / Seasonal Opportunities - Banter by Piercing Pagoda - Eastview Mall - Victor, NY
Our Key Sales Associates are responsible for engaging customers in conversation to understand their needs and objections; presenting merchandise and detailed information on features and benefits; offering extended service plans and financing options; working with the entire sales team to provide a s...
Wireless Retail Sales Associate - W5282 Greece
WIRELESS SALES ASSOCIATE (MOBILE EXPERT) - EARN UP TO $18/hr (. At OSL, we’re industry innovators committed to revolutionizing the retail sales landscape, and we're growing! We are looking for a dynamic. Solid sales or retail experience. Opportunity Awaits! Calling all tech-savvy go-getters looking ...
T-Mobile Retail Sales Associate ROCHESTER | Mt Hope Ave. Avg all in $35
We’re a national T-Mobile Preferred Retailer with 300+ retail stores across the Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service...