Patient Services Coordinator III-(3293822)
Description
The Lead Patient Services Coordinator, under general supervision of the Practice Manager, works collaboratively with leadership to oversee the day-to-day operations and the supervision of all administrative and facilities staff.
The PSC III has direct supervision of the desk staff to include performance and scheduling. Provides cross coverage for the front desk as member of the team.
Collaborates with practice leadership to evaluate, develop, and implement various administrative systems and procedures designed to maximize the secretarial work flow, thereby creating staffing efficiencies
Ensuring accuracy of insurance information and check eligibility
If patient does not have insurance, offers instructions and assistance to apply for sliding fee scale
Participates in departmental preparation for Joint Commission and other regulatory site visits
Ensures that HIPAA policies and procedures are fully implemented
Works as part of the team and maintains ongoing working relationships with staff, and clinical and physician members of the practice, to facilitate positive staff morale and support provider productivity
Attends all monthly meetings, takes minutes and distributes to necessary staff
Performs all duties and / or projects assigned by the Practice Manager, Operations Director, or Medical Director
Participates in PCMH Developmental Projects
Collaborates with medical staff to ensure smooth patient flow and provides needed documents for visit
Generates and mails no show / missed appointment letters to all clients not checked in at the end of the shift
Schedule any imaging orders provider has done and obtain prior authorization if needed
Handles referrals to specialists, tracking patients’ appointments to specialists
Obtain BH authorizations, input into Epic and closely monitor and track them
Trains and supervise all new administrative and Patient Service Coordinator staff
Responsible for all mail / faxes that come into the health center and distribute accordingly
Performs all of the following key functions of the administrative / Patient Service Coordinator staff :
Meets and greets clients and visitors in a courteous, pleasant and approachable manner
Checks in patients which includes greeting the patients, providing new patients with HIPAA paperwork, verifying insurance information, asking for changes in demographic and insurance data
Answers phones and clears voicemails on a timely basis, generates no-show and appointment reminder letters and conducts the end of the day closeout
Takes messages, generates telephone encounters and routes them to clinical staff
Make reminder calls the day before all appointments and same day reminder calls for all new patients and physicals
Accurately records payments on the day sheet for cash / checks or credit. Day sheet must tally accurately at the end of shift and be checked and initialed by a peer.
Independently notifies supervisor if receipts and payments do not match
Day sheets and payments are picked up by the Charlestown Administrative Coordinator or designee at the end of the shift.
Qualifications
QUALIFICATIONS :
Minimum of two to four years of healthcare administration experience
Minimum of two years of supervisory experience
Knowledge of managed care plans / insurance
High School Diploma or GED required; BA or BS degree preferred
Must have strong interpersonal and communication skills
Must have the ability to be flexible, highly organized and thoughtful in a fast paced ambulatory setting
Must have analytical and creative problem solver skills which will support sound decision making
Must have strong computer skills and knowledge of office practice applications
Must have strong organizational skills
Must have a high degree of initiative and independent judgment
Must have the ability to perform all duties of the Administrative / PSC staff
Ambulatory health care setting
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer.By embracing diverse skills, perspectives and ideas, we choose to lead.
Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location
MA-Boston-MGH North End Waterfront Health
Work Locations
MGH North End Waterfront Health332 Hanover StreetBoston 02113
Customer Service
Organization
Massachusetts General Hospital(MGH)
Schedule
Full-timeStandard Hours : 40
Shift
Day Job
Employee Status
RegularRecruiting Department : MGH North End Health Center
Job Posting
Jun 11, 2024
Dental Patient Services Coordinator
Under the direction of the Dental and Optometry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closin...
Patient Services Coordinator III
The Patient Services Coordinator III - Scheduler, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. Patient Services Coordinator III-(3296112). The empha...
Patient Services Coordinator
Under the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, open...
Patient Services Coordinator III
Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. Patient Services Coordinator III-(3294970). Practice Assistant/Patient Services Coord. Schedules initial, follow-up, and ...
Patient Services Coordinator II - Rheumatology Waltham
Cross-trained in all clinic coordinator duties associated with the back office, including but not limited to the following tasks: scans patient records, provides phone line and voicemail coverage, appropriately triages patient care and prescription refill requests, explains new patient procedures, s...
Patient Service Coordinator III - Per Diem
Patient Service Coordinator III - Per Diem-(3294353). Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Practice Access Coordinators to join the MGH - Outpatient Physical Therapy Team as a Practice Service Coordinator. What: Practice Service Coordinator (PSC), ...
Patient Services Coordinator II
Patient Services Coordinator II -(3301612). May include duties and responsibilities of the Clerk, Office Assistant and/or Patient Services Coordinator I, as well as:. Handles managed care issues and assists patients with the financial aspects of their visit. Understands managed care plans, HMOs, and...
Patient Services Coordinator II
Patient Services Coordinator II -(3291368). May include duties and responsibilities of the Clerk, Office Assistant and/or Patient Services Coordinator I, as well as:. Handles managed care issues and assists patients with the financial aspects of their visit. Understands managed care plans, HMOs, and...
Patient Services Coordinator
Patient Services CoordinatorTitle: Medical Scheduler Location: Danvers, MAPay: $23- 26/hour DOEHours: Full Time M-F 9:00AM-5:30PMGeneral Summary: The Patient Services Coordinator III – Scheduler, under general supervision, provides administrative support to health care providers in a high-volume amb...
Patient Services Coordinator I
Patient Services Coordinator I-(3299216). In a clinical setting, performs a variety of patientservice, administrative duties and general office work. Performs patientservice, administrative duties and general office work. Follows HIPAA Guidelines for themanagement of patient privacy and confidential...