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Job Title : Bilingual Customer Service Advisor
Pay : $18 / hr
Hours : Monday - Friday : 10am - 7pm and every other Saturday from 8am - 2pm (guaranteed OT)
Location : 80% remote / 20% onsite in Irving, TX
Job Description : The Customer Advisor position plays a critical role in delivering our promise to our clients by answering inbound calls with questions related to coverage and eligibility.
Strong customer service coupled with the ability to generate lead opportunities is essential
Duties :
Following established procedures and guidelines to answer a wide variety of inbound calls from new and existing customers with the highest degree of courtesy and professionalism
Listens attentively to customer needs and concerns to provide accurate information and the ability to demonstrate empathy while building rapport with the customer
Recognizes and creates potential sales opportunities that supports sales team
Consistently meets established call handling and lead generation metrics
Outbound dialing to obtain potential lead
Job Qualifications :
A minimum of two years of prior experience in a customer service call center.
Bilingual in English & Spanish is required
Highly Proficient in Microsoft Office; intermediate PC skills (specifically Microsoft Word, Outlook, and Excel), AS400 experience a plus.
Strong customer service orientation and ability to adapt / respond to different types of personalities and situations that could require negotiation and conflict resolution.
Superior communication skills and phone presence.
Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced environment
Please read requirements carefully as we are prioritizing those that meet the requirements.
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