Call Center Trainer

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Curious ? Come Collaborate with Us and Deliver Excellence!

Full-Time, In-Office, 1510 SE 17th St 4th floor, Fort Lauderdale, Florida 33316, Up to 75% travel

Why Insite you ask? 401k, PTO, and benefits (health, vision, dental, short / long term disability, and more) eligibility within 1 month of start date.

Also, while delivering Excellence to our employees and clients, we also like to have fun! Snacks, community volunteering, potlucks, theme days, games, clubs, and not to forget Hawaiian Fridays!

Insite helps people win by improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences.

As a Trainer, you will be responsible for developing and delivering high-quality training programs to enhance the skills and performance of employees across our Center of Excellence.

The ideal candidate will have a strong background in adult learning principles, instructional design, and training delivery, with experience in a fast-paced contact center environment.

The successful candidate will be able to work independently and as part of a team to achieve training objectives and contribute to the overall success of our organization and our clients.

How you can take Ownership of this role :

• Understand the contact center environment and the key levers to pull to enhance performance and achieve client and organizational goals.
• Develop and maintain training materials, including courseware, instructional materials, and assessment tools.
• Deliver training sessions in a classroom or online setting, using a variety of instructional methods and technologies.
• Proven track record of successfully managing projects from initiation to completion.
• Results-oriented mindset with a focus on driving continuous improvement and achieving operational excellence.
• Communicate clearly and effectively, both written and orally.
• Excellent analytical, problem-solving, and decision-making skills.

What you will bring to the table :

• 5+ years of call center / BPO experience.
• Experience with Camtasia, Articulate, and ADDIE.
• Strong Microsoft Office product proficiency (PowerPoint, Excel, Visio : experience using pivot tables, formulas, etc.).
• Experience presenting in a classroom training environment.
• Excellent communication and presentation skills.
• Ability to work Monday-Friday 8 : 30 am-5 : 30 pm.

What you may bring to the table :

• Experience and / or qualification in Lean / Six Sigma or different process improvement methodologies.
• Knowledge of the cruise line industry.

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