245D Employment Services Program Manager (Direct Hire)

Job Description

Job Description

As the Program Manager for Employment Support Services, you will lead a dedicated team of up to 15 Employment Specialists, facilitating meaningful employment opportunities for individuals with disabilities within their communities.

This is a HYBRID role (2 days a week remote) after training which will be onsite for 3 months in St. Paul. With the ability to work onsite more if needed dependent on the meetings / agenda that week).

Key Responsibilities :

• Team Leadership :
• Supervise and mentor a team of up to 15 employees, providing regular performance feedback and addressing any training needs.
• Conduct bi-annual competency assessments and deliver constructive feedback.
• Regulatory Compliance & Productivity :
• Ensure adherence to all contractual, licensure (including MN 245D), and corporate policies.
• Monitor and drive team productivity to meet established standards.
• Performance Management & Training :
• Collaborate with the Senior Director and Human Capital to address performance issues and implement improvement plans.
• Deliver comprehensive training for new and current employees, ensuring health, safety, and rights protection.
• Quality Assurance :
• Maintain high service standards and promptly address any findings from record audits.
• Communication & Meetings :
• Lead regular team meetings and effectively cascade important updates and information.
• Staffing & Recruitment :
• Fulfill staffing requirements by interviewing and onboarding qualified candidates.
• Community Outreach :
• Establish and maintain relationships with community partners, including case managers and prospective employers, to enhance program growth.
• Documentation & Billing :
• Ensure timely and accurate documentation of billable services within the electronic health record system.
• Review and approve service entries to ensure accurate billing, making amendments as necessary.
• Mandatory Reporting & Representation :
• Act as a mandated reporter, ensuring the health and safety of individuals supported.
• Represent the agency positively to clients, community partners, and external stakeholders.
• Financial Oversight :
• Monitor program expenses and revenues, addressing any financial discrepancies.
• Approve expenses for direct reports and collaborate with the finance department to maintain financial procedures.

Qualifications :

• 3 to 5 years of proven experience in managing teams and programs with the human services industry.
• Comprehensive knowledge of MN 245D and relevant regulatory frameworks.
• BA / BS in Social Work, Psychology, Sociology, or a related field. If you hold a Social Work degree, we expect you to be licensed by the Minnesota Board of Social Work, as required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.