IT Support Technician

Overview :

Foot Locker’s Store & Workplace Services team is driving digital transformation in our retail store and corporate environments.

The Field Support Technician will join a Depot Support Team that is fully committed to delivering the highest level of support for all POS Store Systems.

As a Field Support Technician, it will be your duty to coordinate all aspects of daily operations including the repairing, testing, configuring, recording, shipping, and receiving of store POS hardware.

The ideal candidate will be well organized, detail oriented and possess the ability to problem solve both independently and in group settings.

Success will be measured by the technician’s ability to master all types of hardware deployed in our stores and the level of customer service provided.

Responsibilities :

Configure, test, repair and refurbish all types of POS equipment and peripherals including but not limited to POS cash registers;

server / workstation PCs; receipt / document printers; PIN pad devices; handheld terminal (HHT) devices as needed using new and existing methods learned from all sources (internal / external)

Support IT store projects as needed. Collaborate with internal customers to facilitate successful implementations.

Remain current on all new technologies introduced to the stores and proper support thereof.

Must be able to use problem-solving skills with the ability to identify problems; drive to root cause; develop and implement solutions for POS store equipment.

Active participation in creating new documentation as well as updating previously created Knowledge Base (KB) documents.

Collaborate with peers and leadership to maintain alignment across all Technical, Support, Operations Teams

Partner with Store Help Desk and other Teams to ensure problem resolution SLAs and project goals are met.

Review daily backlog reports for outstanding equipment needs.

Research and react to Problem Reports (IR) for equipment.

Coordinate shipping and receiving tasks per Depot operations.

Check in new inventory daily and assess disposition of hardware assets.

Document work and maintain accurate store asset records in ServiceNow and / or related reporting tools.

General cleaning and organizational tasks associated with working in a warehouse environment.

May be required to perform additional duties as assigned by supervision.

Adhere to all corporate policies and standards.

Qualifications :

Level of education on MBO or equivalent in Information Technology, or related field of study preferred, or the equivalent combination of education and work experience.

Proficiency in Microsoft 365 applications : Excel, Word, PowerPoint, OneNote, Teams, etc.

Able to accommodate shift changes, including evening and weekends to support business needs.

Benefits :

The hourly rate for this role is $21.50 / hr to $23 / hr. This range represents the anticipated low and high range for this position.

Hourly rate will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Hourly rate is one component of the Foot Locker, Inc. total compensation package, which includes the below.

Foot Locker Benefits :

Employee Discount

Paid Time Off

Medical Dental Vision Coverage

401(k) Roth 401(k)

Stock Purchase Plan

Life Insurance

Flexible Spending Account

Opportunities for Advancement

Tuition Reimbursement for Qualified Courses

Strong Company Culture

Employee Resource Groups