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IT Technical Support Specialist
ZipRecruiterCharlotte, NC, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionTools used daily : O365 / Teams, Sophos Security Suite, Windows 10 / 11, Windows Server and macOS, ITSM software, VOIP phones, network switches, VPN. Install and configure computer hardware (monitors, keyboards, docking stations, phones). Troubleshoot and resolve hardware, software and network connectivity issues. Interpersonal skills : telephony, communication, active listening, customer care, and vendor coordination to resolve issues. Technical awareness : ability to match resources to technical issues. Service awareness of the organization's key IT services. Understanding of support tools and techniques and how technology is used to provide IT services. Ability to work in a fast-moving environment and prioritize tasks / projects. Natural problem solver; ability to learn new technologies and share knowledge with teammates. Self-motivated, self-starter, and able to self-manage. Document and review new / existing processes and procedures. Cisco VOIP phone system and Cisco switch administration. Microsoft Copilot, D365 / F&O, and Power BI experience. ShareFile administration. BA / BS, preferably in computer science, or a 2-year degree with 2+ years of experience. Professional IT Certifications : A+, Cisco CCNA, Microsoft MCP, MCSA, MCSE, or equivalent.
Overview
IT Technical Support with a focus on Microsoft technologies and cross-functional IT services. The role requires hands-on support for Windows 10 / 11, Office 365, AD, networking, VOIP, and related hardware / software, with a customer-oriented approach in a fast-paced environment.
Responsibilities
- IT Support services / administration for Microsoft related technologies : Office 365, Hyper-V, Windows Server, Active Directory, Antivirus, Teams, Cisco VOIP phones, printers, VPN, and related systems.
- Provide technical services and support at the network level : WAN and LAN connectivity, security.
- Line of business application support for all client environments.
- System documentation and consulting services including system reviews and recommendations.
Knowledge, Skills, and Abilities
Education and Work Experience
Company Description
International company with excellent benefits.
J-18808-Ljbffr
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It Technical Support • Charlotte, NC, US
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