ROADSIDE ASSISTANCE AGENT (WORK FROM HOME) HIRING THROUGH 12-01

Location :

2727 N Central Ave, Phoenix, Arizona 85004 United States of America.

Enjoy working from the comfort of your own home office!

Availability Requirements for this position-

If your availability does not match the needs for this position, please view other openings.)

Must be available 8 hours a day Monday-Friday between 4am-2pm (AZ time)

Must be available at least three days a week including Mondays and Fridays

Must be available Saturday or Sunday for 10 hours from 4am-2pm (AZ time)

Training Requirements for this position-

100% attendance is required for the first 90 days of employment.

Orientation -

December 11th & 14th @ 12pm-2pm (AZ time)

Educational period begins -

Week of December 18th Monday-Friday @ 7am-12pm (AZ time) for 3 weeks.

Must be available to work Holidays.

Our state-of-the-art Call Center provides a variety of in-bound call support. Call center team members take back-to-back, incoming customer calls handling and determining a resolution to escalated calls during their rental.

• Provide exceptional customer service with a sense of urgency by identifying the problem, selecting and dispatching appropriate repair services.
• Rationalize certain situations and make decisions based on reason and best judgment. Comprehension of policy and procedures will play a critical role in performance of these expectations.
• Adding details and maintaining essential documentation for all rental contracts.
• Your primary job responsibility is to diagnose mechanical issues and arrange service for the customer that will be time sensitive.

This will include walking the customer through mechanical complications over the phone, and explaining technical assistance in a way the customer will understand.

This job might be for you if :

If you are looking for a part-time position

You enjoy helping people and love being rewarded for your performance

You thrive in a fast paced environment with a focus on quality and attention to detail

You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens

You communicate efficiently through Instant Messenger

You have the perfect home-office free of distractions and background noise

You have a good understanding of U.S. geography

This position prefers an individual that is mechanically inclined or has a general knowledge of mechanical and automotive skills.

A non-wireless USB headset with a microphone : will be required to be compatible with the phone system. (Preferably Plantronics or Sonnhesier)

Join our team today and embark on your home career with ample room for growth and exciting opportunities.

Technical requirements : that must be maintained at all times for any work from home position :

A non-wireless USB headset with a microphone : will be required to be compatible with the phone system. (Preferably Plantronics or Sonnhesier)

Internet Requirements : Broadband / high speed internet delivered to the home via a wired connection and a wired connection to the PC / Laptop inside the home.

Internet Speeds :

MINIMUM : 2MB upload, 5MB download, PING below 70

RECOMMENDED : 5MB upload, 10MB download. PING below 70

Computer Requirements PC / Laptop :

Windows 8 or 10

Mac computers are not compatible.

4G RAM (minimum) 8G RAM (preferred)

5GB hard disc space available (or greater).

Core i3, i5 or i7 or AMD FX, A8, A10, A6, E1, Athlon or Phoenom

Anti-Virus :

Install / use the Company provided anti-virus software. When connected to VPN anti-virus policies are governed by UHI. When not connected to VPN anti-virus policies are governed by the user.

This is a PCI (Payment Card Industry) compliance requirement.

The following are not allowed for any work from home position due to security, compatibility or performance concerns :

A wireless internet connection. A wireless Internet service (Ex : mobile hot-spot / tethering, satellite, last-mile).

Windows XP or Vista operating system.

A Celeron or Pentium processor.

A rental or public computer / laptop.

A public internet connection.

May not have any other anti-virus programs installed / running other than the Company provided anti-virus software.

Using non-work related programs while working.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.