Real Estate Call Center Manager
Job Description
Job Description
We are seeking a skilled professional to lead a call center team within the real estate sector. We are looking for a dynamic and creative individual to take advantage of this outstanding opportunity.
- Supervise and mentor internal sales agents
- This role is a full-time position situated at our Fresno, CA office
Responsibilities include overseeing calls from clients in the United States and internationally.
Compensation :
$50,000 - $80,000 yearly
Responsibilities :
- Oversee and lead a team of Real Estate ISAs in Fresno, CA, US, ensuring efficient communication, scheduling, and performance evaluations.
- Recruit and select qualified ISAs based on their sales skills and qualifications.
- Develop and execute training programs to improve the quality of qualification calls, script handling, and objection management for ISAs.
- Utilize dialers and relevant applications for call operations and script enhancements.
- Monitor call quality, offer constructive feedback, and identify areas for enhancement.
- Provide personalized feedback and address concerns of ISAs through regular interactions.
- Contribute insights and updates in management meetings.
Qualifications :
- The successful candidate should have a minimum of 4 years of experience leading a team in a Real Estate Call Center environment, with a specific focus on mentoring responsibilities.
- In-depth understanding of real estate markets and a proven track record of effectively engaging potential buyers are essential requirements for this role.
- Excellent communication skills, especially in phone sales, are crucial to demonstrate strong leadership qualities.
- A positive, goal-oriented demeanor, coupled with the capability to motivate team members, is fundamental for excelling in this position.
- Strong problem-solving abilities and a talent for innovative thinking are key qualifications.
- Proficiency in utilizing tools such as Google Sheets, Slack, and other management systems is mandatory.
- Demonstrated capacity to swiftly resolve issues in a fast-paced work setting is a vital attribute.
- Fluency in English is a necessity, while proficiency in Spanish is considered advantageous for this particular position.
About Company
The Nathan King Group is a fast-growing dynamic team serving the greater Fresno, CA Real Estate market. Come grow your career with us!
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