Customer Success Program Manager
Date : Sep 19, 2024
Location : Austin, Texas, United States
Company : Super Micro Computer
Job Req ID : 25278
About Supermicro :
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide.
We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.
We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary :
Supermicro is looking for a Customer Success Director. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.
Essential Duties and Responsibilities :
Set goals for specific accounts of controls.
Price business in line with segment goals.
Manage Customer escalations.
Coordinate multiple sites and functions to exceed customers' expectations.
Owns results of Pre-Sales, After-Sales and Customer satisfaction. In charge offer delivering growth and maintaining a Sugar Pipeline.
Relationship management with Customer at executive / resolution-making levels.
In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other costs.
Accountable for projects / initiatives and drives site focus on efficiency programs.
On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
In charge of contract renewals, changes and maintenance.
Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
In charge of improving communication and driving best practices across multi-sites.
Ensures all client programs execute to contract, hitting key KPIs.
Control of tracking risks on the business and reporting to SMC business accordingly.
Qualifications :
Typically requires a Bachelors degree or equivalent experience.
Typically requires a minimum of 10 years of sales / account management experience.
Experience working within IT, Data Center services for a customer or organization.
Experience with Hardware IT Industrial type customer base.
Demonstrates expert operations, technical and people and / or process skills as well as customer (external and internal) relationship skills.
Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
Demonstrates detailed expertise in very complex functional / technical area or broad breadth of knowledge in multiple areas within IT Hardware.
Understands the strategic impact of the function across sites.
50% travel
Salary Range
$110,000 - $133,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.
In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Job Segment : Cloud, Program Manager, Relationship Manager, Data Center, Technology, Customer Service, Management
Cisco Smartnet Customer Success Manager
The Success Manager will meet with select customers each month, helping them with Cisco product road map, transition to the cloud, and ensuring a positive customer experience with SHI. The Cisco Smartnet Customer Success Manager is responsible for retention and growth of SHI Cisco Smartnet business ...
Customer Success Manager
We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizat Manager, Customer Engagement, Retail, Customer, Technology, Management. We do whats right for our customers, our employees, our communities and our world. ...
Manager, Customer Success, Strategic Account Services
The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. Coach, mentor, and develop a team of Customer Success Managers....
Senior Customer Success Manager
At Forcepoint, a Senior Customer Success Manager is a key strategic team member who helps deliver value to our customers. Forcepoint’s Customer Success Managers are trusted advisors for our customers on how to use our cybersecurity solutions to address their specific goals, challenges, and risks. Ex...
Manager, Customer Success - Austin, TX Austin, TX, TX
Account Manager or Customer Success Manager in the B2B SaaS space. Manager of Customer Success & Account Management. Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey. This role is critical in driving the success o...
Customer Success Manager
As a Customer Success Manager of Fox Robotics you will ensure we are delivering value to our customers. Lead informative weekly customer meetings and check-ins with existing and new customers. Support operations on a day-to-day basis at Fox Robotics customer sites to ensure the smooth operations of ...
Senior Customer Success Manager
Join our team at Acumera as a Senior Customer Success Manager and become a key player in ensuring the seamless onboarding of new customers and fostering lasting relationships with our existing clients in the network security and edge computing domain. This exciting role involves direct engagement wi...
Customer Success Manager, SME & Growth
As an Airwallex Account Manager, you will build relationships with our existing top tier customers to ensure that our customers are maximizing the value they are receiving from our products and services. If you have a customer first mentality, are solution focused, obsessively curious about everythi...
Customer Program Manager III
The Customer Program Manager is responsible for effective execution of all order management. In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products/commodities that they manage. UCT is a diverse workplace ...
Customer Success Manager
C-suite of their customers to ensure their AI model's roadmap sees success!. Founding member of the Customer Success segment within this organization. ...