Contract Administrator - B/ Service Contracts Team Coordinator

Job Title : Service Contracts Team Coordinator

Duration : 14+ Months

Location : Princeton, NJ (08540)

Shift : 8 : 30 am 5 pm

Major Requirement : Exp. with Microsoft Office (Outlook, Word, Excel), Adobe, excellent verbal and written communication skills, attention to detail and the ability to manage multiple priorities.

Summary :

The Service Contracts Team Coordinator is responsible for monitoring the Service Agreements Inbox, assigning requests to Service Contracts Team Members, researching various aspects of new and existing Service Contracts, billing / pricing issues and other administrative tasks.

This role will work in an office environment based in our Princeton, New Jersey headquarters.

Main responsibilities :

Provide administrative support to the Service Contract Team for moderately complex elements of Client's Service Contract program.

Responsible for coordinating the intake of Service Contract requests from Service Agreement Inbox from various departments within APOC and other Client Divisions.

The role is responsible for assigning requests to the appropriate Service Contracts Team Member

Researching existing contracts and medical device serial numbers, resolving billing questions and other data points.

Verify Billing on a weekly basis.

Process Credit / rebills.

Sending out W9 / Source letters by email

Creating team monthly schedule

Sending Reps RGA History as requested

Handle request Contract & Pricing for Client Owned Equipment (AOE)

Checking voice messages left for the team / return calls.

Notes taking for team meetings.

Able to use various Client Systems (SAP, QAD, ISS, SMS, etc.)

Composes straightforward written correspondence at the direction of the Service Team.

Manages and coordinates various projects as needed on a daily basis.

Performs general administrative duties as assigned.

Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.

Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Other duties as assigned, according to the changing needs of the business.

Education :

Associate or bachelor s degree in a business-related discipline or equivalent work experience.

Experience / background :

Minimum 2 + years experience directly related to contract sales and administrations, preferably within the biotech / healthcare industry.

Demonstrated organizational skills, attentiveness to detail, ability to work under general

supervision and the ability to handle multiple projects simultaneously.

Demonstrated exceptional interpersonal, written and verbal communication skills,

including the ability to listen, resolve moderately complex problems, deal with

unresolved issues, delays, and unexpected events, while effectively communicating and

maintaining rapport with Customers, and Sales Representatives,

Demonstrated proficiency in operating a personal computer. Minimum intermediate Word

and Excel experience a must (Advanced proficiency with MS Office preferred)

Strong analytical ability, originality and ingenuity required. The demonstrated ability to

enter and retrieve data quickly is also required.

Must have the knowledge and ability to extract data from multiple information systems on an ad-hoc basis.

Strong organizational and follow-up skills, as well as attention to detail. Must have customer service attitude.

Self-motivated - Out of the box thinker; positive attitude, passion for quality and delivery

and excellence. Ability to maintain regular and predictable attendance.

Ability to work in a high volume, fast-paced, dynamic team environment

Ability to leverage and / or engage others to accomplish projects.

EEO :

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans.