The Panther Group is looking for motivated individuals to join the team as an IT Desktop Support Specialist working for a local manufacturing leader in machine automation. Apply NOW!
DUTIES AND RESPONSIBILITIES
- Serves as first point of contact for the Help Desk Team and provides technical support to employees, assisting with hardware and software issues via phone, email, and chat.
- Create and maintain comprehensive documentation for IT systems, configurations, and processes.
- Manage and prioritize help desk ticket queues, ensuring all requests are addressed in a timely and effective manner.
- Responsible for studying their employer’s current computer system, identifying areas that need improvements or overhauls and implementing these changes.
- Configure and deploy equipment for new hires (laptops, desktops, iPhones etc.) and conduct IT new hire orientation.
- Decommission exiting employee’s computer equipment.
- Contribute to the continuous improvement of the help desk process.
- Manage Electronic Data Interchange of business information with suppliers.
- Keep record of problems and their resolution
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
- Travel 1 – 3 times a year to our other facilities in Wisconsin and Florida.
- Meet requested SLA time frames.
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
- Support IT Department in the changes and maintenance of the company ERP NetSuite.
EDUCATION
Bachelor’s degree in information technology or a relevant field. Industry certification in relevant computer languages or software.
EXPERIENCE
- 2+ years of proven experience in a heavy customer focus position involving technical knowledge of companies’ products and services.
- Excellent decision-making, time management and problem-solving skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Ability to be able to handle customer feedback on IT services.
- Excellent communication and interpersonal skills.
- Experience in desktop hardware / software configuration in an enterprise environment.
- Working knowledge of Microsoft services and tools such as O365, Azure, SharePoint, OneDrive, and Active Directory.
- In-depth knowledge of Mobile device management (JAMF / Intune).
- Extensive experience working with different operating systems including Windows and Mac.
- Ability to handle projects efficiently and effectively.
- Proven ability to multi-task, effectively determine priorities, and meet SLAs.
- Experience working with a remote workforce in multiple locations is a must.
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