CUSTOMER SERVICE FRONT OFFICE

They, She, He

OUR MANIFESTO

At Heura were food activists, and our mission is to provide a solution that leaves animals out of the equation, while feeding millions of people in a sustainable way.

Technology gives us the opportunity to build a food system that not only solves our current challenges but also responds to our values.

We are currently looking to expand our team by incorporating an International Customer Service Specialist who is responsible for satisfying the needs of our national and international clients.

YOUR CHALLENGE

• Comprehensive management of our clients' orders - Reception and integration in the ERP, management and planning of orders, monitoring, incident management, returns, etc
• Management of the different communication channels with our clients, both by telephone and office automation (e-mail, EDI communications, etc.)
• Communication with the Commercial department for aspects related to the service to our clients
• Comprehensive management of orders for shipment of samples
• Efficient management of documentary information regarding orders (delivery notes, invoices, return orders, etc.)
• Track orders, deliveries, and attend to possible incidents
• Comprehensive management of customer complaints : detection, resolution, dialogue and customer visibility
• Monitoring of customer service indicators, analysis of deviations, and proposal of improvement actions
• Propose process improvements / Participate in continuous improvement projects of the department

YOU WILL ROCK AT THIS ROLE IF

• You are passionate about being the reference person for Heura customers, offering them the best possible experience and building loyalty.
• You have at least 2 years of experience as an International Customer Service, ideally in mass consumption companies (FMCG).
• You have experience in managing orders and their document flow.
• Essential knowledge and experience in EDI messaging.
• You stand out for your social and communication skills that allow you to successfully manage customer relationships and logistics services.
• Bilingual or native level of Spanish and English. Intermediate level of German required. Proficiency in French is a plus!
• You are a proactive and honest person with ease to generate trust environments.
• You stand out for your ability to work agilely and under pressure, for your results orientation and the make it happen philosophy.
• You are used to working in a team. In addition, you are passionate about your profession and are willing to create and build (we are a startup!).

MEET HEURAS DREAM TEAM

We are good, non-conformist rebels : we question the status quo and reject thats the way its always been done, therefore promoting constant change.

We look for the greatest positive impact on the planet, and we know we have the power to create a new reality.

We are owners, so we take initiative and bring solutions to the table. We are humble learners and know that being under construction is fine.

We help each other grow through feedback. We are always trying to improve, and we share what we learn with others through uncompromising transparency and vulnerability.

We value other points of view because we know that a diversity of opinions makes us greater.

We think big and bold and are always looking for the WOW in everything we do, and we work to exceed everyones expectations (colleagues, customers, consumers, and society).

None of this would make sense if we didnt enjoy the journey. We smile and celebrate every day because we are passionate about our work and our mission.

HEURA LIFE BENEFITS

To make this world a better place is hard work, so we support our Dream Team with :

• Limitless professional development at Europe's fastest-growing company in its category
• Culture of freedom, responsibility, and radical honesty
• An entrepreneurial environment that encourages innovation
• Unlimited holidays
• Flexible working environment
• Private Health Insurance
• Cool perks such as fresh fruit and healthy snacks
• Discounted gym memberships
• Discounts on Heuras products
• Flexible retribution
• Access to an online well-being and therapy platform
• After-work gatherings every month and other cool company events

DIVERSITY AND INCLUSION

Diversity and inclusion are important to us, and were constantly working to improve these aspects. At Heura, we dont just accept our differences, we fully support and celebrate them.

Were committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression.

We strive to be an equal opportunity workplace.