Service Operations Manager - Customer Care Center

Joinus in pioneering breakthroughs in healthcare. For everyone. Everywhere.Sustainably.

Ourinspiring and caring environment forms a global community that celebratesdiversity and individuality. We encourage you to step beyond your comfort zone,offering resources and flexibility to foster your professional and personalgrowth, all while valuing your unique contributions.

Apply now for theposition of a Service Operations Manager and you will lead ateam of highly motivated Customer Service Representative acting as the firsttouchpoint with the customer and a dedicated team that supports specific vendordispatch for our customers.

Your role :

• You perform CCC-Ops functions as staffing warrants and / orredistributing team daily workload based on staffing and volume in conjunctionwith Workforce Management.
• You systematically apply statistical and / or logicaltechniques to describe and illustrate, condense, and recap, and evaluate data.
• You proactively seeks opportunities for improvements andmay define and suggests strategies for implementation.
• You develop and deliver training and education programsaimed at increasing the skill set of the Customer Service Coordinators,provides quality & process assurance oversight
• You provide continuous coaching, development and trainingof team members.
• You evaluate direct report performance and identify areasof development with a regular feedback cadence.

Your expertise :

• Minimum of 5 years professional Customer Facing experience.
• BS / BA Degree. (However Commensurate experience may besubstituted for education)
• Minimum 3 years direct management experience Managing aTeam (Healthcare or medical device experience preferred)
• Excellent communication skills - verbal, written andpresentation.
• Ability to drive people, process, and technologyinitiatives to efficiently support a world-class customer experience.
• Self-starter, self-motivated, high level of initiative,embraces an ownership culture
• Proficient in data analytics & the utilization ofdashboards
• Ability to understand the situational leadership model andapply appropriately.
• Ability to provide weekend on-call hours every 6 weeks

Whowe are :

Weare a team of more than 71,000 highly dedicated Healthineers in more than 70countries. As a leader in medical technology, we constantly push the boundariesto create better outcomes and experiences for patients, no matter where theylive or what health issues they are facing.

Our portfolio is crucial forclinical decision-making and treatment pathways.

Howwe work :

As an equal opportunity employer, we welcome applications fromindividuals with disabilities.

Successful candidate must be able to work with controlledtechnology in accordance with US export control law. It is SiemensHealthineers’ policy to comply fully and completely with all United Statesexport control laws and regulations, including those implemented by theDepartment of Commerce through the Export Administration Regulations (EAR), bythe Department of State through the International Traffic in Arms Regulations(ITAR), and by the Treasury Department through the Office of Foreign AssetsControl (OFAC) sanctions regulation.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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