Business Operations Specialist

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners.

We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.

We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

The Retail Media Strategy & Operations Specialist role is crucial in supporting and enhancing the operational efficiency of Petco’s retail media network, ensuring streamlined processes, and driving business growth through effective operational management and strategic planning.

Key Responsibilities

• Operational Management :
• Oversee daily business operations related to Petco’s retail media network.
• Implement and maintain operational processes and workflows to ensure efficiency and productivity.
• Organize and lead team meetings (e.g. Weekly Business Reviews); summarize meeting notes and action items.
• Strategic Development
• Collaborate with senior management to develop and execute RMN’s annual operating plan (AOP) and strategy.
• Identify and assess new business opportunities and partnerships.
• Project Management :
• Lead and coordinate cross-functional projects, ensuring alignment with business goals and timelines.
• Develop and manage project plans, timelines, and deliverables.
• Communicate project status and updates to relevant stakeholders.
• Client and Partner Relations :
• Serve as the primary point of contact for business operations-related inquiries from clients and internal partners.
• Develop and maintain strong relationships with retail partners, vendors, and other stakeholders.
• Provide support and guidance to partners on operational best practices.
• Process Improvement :
• Identify and implement process improvements to enhance operational efficiency and effectiveness.
• Improve ways of working via structured meetings, documentation, processes and action plans across all RMN functions.
• Support 3rd party / agency accountability .
• Develop and maintain standard operating procedures (SOPs).
• Legal & Compliance
• Implement workflows and processes that ensure operational alignment with legal and compliance regulations and guidelines, including contract management, billing, reporting, IAB standards, etc.
• Financial Management :
• Support senior management and accounting teams in billing and collections efforts as needed.
• Assist with reserve tracking and analysis.
• Prepare financial reports and presentations for senior management.
• Team Collaboration and Support :
• Work closely with marketing, sales, finance, and technical teams to support overall business objectives.
• Provide training and support to team members on operational processes and tools.
• Foster a collaborative and inclusive team environment.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Operations Management, or a related field.
• 2+ years of experience in business operations, preferably in retail media, digital marketing, or e-commerce.
• Strong analytical and problem-solving skills.
• Proficiency in financial analysis and reporting.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and project management abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Preferred Skills

• Experience in retail media or digital advertising operations.
• Proficiency in project management tools (e.g., Monday.com, Asana, Trello).
• Certification in project management (e.g., PMP, PMI-ACP)

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements.

Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws.

If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

$64,800.00 - $97,200.00

year

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see

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