Customer Service Representative/Aide - Therapy Services - PRN

JOB DESCRIPTION

Employment Type : Part time

Part time

Shift : Day Shift

Day Shift

Description : POSITION PURPOSE :

POSITION PURPOSE :

The PMR aide / receptionist role includes the entire Aide 5400 job description. In addition to the aide scope of service, the aide receptionist is responsible for scheduling of patients in their respective work areas, assisting with determining staffing needs to provide adequate patient care, verifying and completing insurance requirements, admitting patients, and communicating with patients and other health professionals to obtain needed information.

Details :

Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer :

We care about your well-being, both physical and mental, which is why our benefit package includes :

• Wellness programs
• Education reimbursement
• Personalized health insurance plans including dental and vision
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

What you will do :

• Adheres to the principles of caring and expected behaviors outlined in Mercy Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy Medical Center's Mission and Values.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Maintains a professional, collaborative work environment so as to foster a positive public image for Mercy Medical Center.
• Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.).
• Must be able to put patients at ease and make them comfortable.
• Must be able to give clear instructions and work with minimal direct supervision.
• Must possess excellent interpersonal relationship and communication skills.
• Must be able to plan day-to-day activities and to work with minimal direct supervision.
• Must be competent in providing clinical care to the patient population described in the department’s description of services section of the policy manual.
• Must be able to perform basic clerical duties including filing, phone and record keeping.
• Demonstrates and promotes customer satisfaction.
• Communicates with patient by phone and in person to gather required information to accurately schedule the patient
• Ensures completion of correct paperwork for patient care
• Communicates with insurance companies to ensure authorizations and coverage are in place
• Communicates with healthcare providers to gather needed information for treatment of the patient (prescriptions, office notes, multi-disciplinary plans)
• Communicates and is first contact for patients and staff about therapy services and programming
• Uses computer for scheduling programs, registrations, use of word and excel, and EMR.
• Proficient with phone, fax, scanning
• Performs other duties as assigned

What we are looking for :

• High school diploma required
• Office and computer experience required
• Experience in a health care setting preferred
• Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter.
• Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter
• Possesses excellent computer skills and ability to learn multiple computer programs that may include : Mercy admitting and billing programs, electronic medical records, insurance websites, and Microsoft office.
• Possesses excellent communication skills in person and on the phone and deals frequently with protected health information.

Must be able to communicate with customers experiencing pain, high stress, or dissatisfaction in a calm manner. Communicates clearly and effectively with other members of the healthcare team.

• Able to learn multiple insurances and carry out requirements for each.
• Admits patients into the Mercy system gathering needed information to complete process with consistent accuracy and provides explanation to patients
• Understands relevant healthcare topics related to patient's delivery of care and paperwork and is able to provide basic education to patients
• Works with frequent interruptions and competing tasks. Must possess strong ability to process information, prioritize and provide direction to staff including staff in aide role.

MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds.

MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities.

Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission :

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Vision :

We will be the most trusted health partner for life.

Our Actions :

As a Trinity Health colleague, I will :

• Listen to understand.
• Learn continuously.
• Keep it simple.
• Create solutions.
• Deliver outstanding service.
• Own and speak up for safety
• Expect, embrace and initiate change.
• Demonstrate exceptional teamwork.
• Trust and assume good intentions.
• Hold myself and others accountable for results.
• Communicate directly with respect and honesty.
• Serve every person with empathy, dignity and compassion.
• Champion diversity, equity and inclusion.
Our Promise :
• We Listen.
• We Listen.
• We Partner.
• We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.