Join The James Organization, Inc / Allstate, a reputable organization dedicated to providing exceptional customer service in Skippack, Pennsylvania.
We are a community-driven company that values personal connections and prioritizes customer satisfaction above all else.
As a Licensed Customer Service Representative, you will be the frontline of our organization, assisting customers with their inquiries, resolving issues, and ensuring a positive experience with every interaction.
While this role is not remote, it offers the opportunity to work in a supportive team environment and make a real difference in the lives of our customers.
If you are a customer service enthusiast, eager to provide top-tier assistance, and thrive in a fast-paced environment where your skills shine, join us at The James Organization, Inc / Allstate and be part of a team that cares about both its employees and its clients.
Benefits
Annual Base Salary Based on Experience
Hands on Training
Career Growth Opportunities
Retirement Plan
Mon-Fri Schedule
Paid Vacation
Life Insurance
Responsibilities
Client Support : Assist customers with policy inquiries, changes, and coverage options to meet their individual needs.
Inbound Communication : Manage incoming calls and emails professionally, providing accurate information and timely assistance.
Policy Updates : Process policy changes and updates efficiently, ensuring accuracy and compliance with company guidelines.
Customer Advocacy : Advocate for customers' interests and provide empathetic support to address any concerns or issues promptly.
Documentation : Maintain detailed and organized records of customer interactions and transactions for reference and compliance purposes.
Requirement
Licensing : Must possess a valid Pennsylvania Property & Casualty License.
Experience : Previous experience in customer service or a related field is advantageous.
Communication Skills : Strong verbal and written communication skills to interact effectively with clients.
Customer-Focused : A dedication to meeting customer needs and providing excellent service.
Professionalism : Maintain a professional demeanor and represent the company in a positive light.
Team Player : Collaborate effectively with colleagues to achieve team goals and deliver exceptional service.
Broad Computer and internet skills.
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