Customer Quality Engineer NPL

We are looking for a diligent Customer Quality Engineer who is able to :

Works with interdepartmental Engineers / technical colleagues in a team environment to

manage key customer accounts for Quality, leading / solving product problems. The Customer

Quality Engineer manages strategic customers’ accounts with direct customer issues with

effective communication and provides superior problem solving / critical thinking skills. The

Engineer interacts with others globally while traveling occasionally to customer and other Nidec

locations.

Essential Responsibilities

Develop strategy to manage specific customer accounts

Lead customer quality issue resolution

Interacts with customer to satisfy their requirements

Understand customer specific requirements

Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data

for all requirements.

Actively engage site production team to drive manufacturing improvements

Support new business opportunities and new product development programs

Gather warranty data, generate warranty charts, analyze trends and prepare warranty

report for each assigned OEM to reduce warranty cost

Support change management programs customers, and at plant level.

Fulfill / Submit all new parts submission (PPAP) requirements

Interact closely with cross functional Team to perform Advanced Product Quality

Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for

product and / or process changes.

Key member of FMEA Development serving as key member liaison between

Manufacturing Engineering and Design Engineering.

Set quality goals and improvement plans

Document and utilize lessons learned

Review / Improve Control plans

Nidec Mobility America Form : Job Description

Lead / Direct customer issues to closure by gathering appropriate teams and leading

problem solving using tools, including : 8D, 5P, 5 Whys, Fault Tree Analysis and other

documents, per customer.

Additional responsibility may, as necessary, entail New Product Launch activity which

would require FMEA Moderator training.

Experience : 2+ years’ experience of automotive and manufacturing

Education : Bachelor's Degree

Knowledge / Skills / Abilities :

High attention to Detail and Accuracy

Analytical thinking and working knowledge of problem solving techniques (i.e. paretos,

cause and effect, fish bone diagrams, and 5Why analysis).

Technical thinking and core tool knowledge as well as knowledge of plating, plastic

molding, metal stamping and / or welding is a plus.

Written and verbal communication with customers (internal & external)

Quality engineering / Manufacturing engineering experience in automated high volume

production environment within automotive industry.

Nidec Mobility America Form : Job Description

Familiarity with implementation / use of various charts, corrective action programs,

simple DOE, and other SPC tools.

Limited knowledge of soldering, electronic components and PCB assembly is a plus.

Knowledge of ISO 14001 / IATF 16949, VDA Standards, and IPC-A-610D

Strong PC skills (Microsoft Office, Word, Excel, Access and Minitab).

Experience with European Automotive OEMs (BMW, VW, Audit, Mercedes, etc.) is a plus

Scope of Supervision : N / A

Travel Required : up to 15%

Physical Demand (Special Considerations) : While performing the duties of this job, the

employee is consistently required to sit and talk or hear. The employee frequently is required to

stand and to use hands to finger, handle, or feel and reach with hands and arms. The

employee is occasionally required to walk, kneel / squat and bend. The employee must

occasionally lift and / or move up to fifty (50) pounds.

Keywords : Automotive, APQP, Electronics, Stamping, Customer Quality Engineer, customer

specific, PPM, KPI, Advanced Quality Planning, FMEA, 8D, 5P, 5 Whys, Fault Tree Analysis, 6-

panel, ERP, QAD, Warranty

This position description in no way states or implies that these are the only duties to be

performed by the employee(s) incumbent in this position. Employee(s) will be required to follow

any other job-related instructions and to perform any other job-related duties requested by any

person authorized to give instructions or assignments.

Equal Employment Opportunity and Affirmative Action at Nidec

Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law.

For more information regarding your (EEO) rights as an applicant, please visit the following website :

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings.

No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.