Service Advisor

If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it! We're hiring Service Advisors to join our team! We have so many great opportunities!

• Hiring bonus based on experience!
• Relocation assistance for eligible candidates!

If you’re looking for a new opportunity and chance to grow your career, APPLY TODAY!

Automotive Service Advisor Responsibilities :

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Job Qualifications :

• Previous experience required
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Benefits of being a Casey employee :

• Highly productive shops
• Career advancement opportunities
• Competitive pay
• Clean and professional work environment
• Family owned and operated for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru and Kia)
• Ongoing Professional Development

Benefits Offered

• Medical, Dental, Vision, and Life Insurance
• HSA, FSA, and LPFSA
• Prescription Drug Coverage
• Company paid HealthJoy program Telehealth visitsMedical Bill ReviewTobacco Cessation programsAnd more!
• Short- and Long-Term Disability
• Legal Resources and Identity Theft Protection Coverage
• Company paid Employee Assistance Program (counseling services)
• Weekly pay
• Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more)
• 401 (k) Retirement Savings Plan
• Company paid Life Insurance Policy
• Paid vacation time

The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a family owned and operated business that consists of six locations in Newport News and Williamsburg.

Now with 7 of the best American and Import vehicle lines from entry level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roads’ transportation needs.

We are driven to be the very best, and we’re always looking for passionate, motivated professionals who share that same drive to join us.

Perhaps you're one of them.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.