Senior Product Manager - Technical, Amazon Connect

Job Description

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services.

The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.

Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.

Amazon Connect is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer engagement at lower cost.

Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services to provide a frustration-free, extensible, and natural customer experience.

With these AWS technologies, we are transforming an industry and the way businesses and their contact center agents engage and interact with their customers.

We are looking for a passionate, talented, and experienced Product Management leader to join us to lead the strategy and expansion of Amazon Connect’s communications services.

You will play a crucial role in developing the next AWS application services and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus.

As Senior Product Manager, you will drive strategic initiatives from conception through completion focused on Connect analytics reporting and visualization.

You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven, customer-obsessed decisions and work with leadership across AWS to prioritize your programs.

This Team Is a Great Fit For You If

• You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people.
• You are sensitive to customer needs and interested in working on a service that will be used by millions of customers.
• You’d like to be directly responsible for solving real customer problems.
• You are a passionate learner and are motivated to take on new challenges.
• You are deeply passionate about reporting, dashboarding, and user experiences.

Basic Qualifications

• 5+ years of technical product management with internet business experience
• 5+ years of working as a Technical Product Manager
• 3+ years of technical experience (software development, network development, IT, etc.)
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS, or LaaS products where you are responsible for the full product lifecycle.

Qualifications

• Knowledge of engineering practices and patterns for the full software / hardware / networks development life cycle
• Experience working within teams delivering software products and features using agile methodologies.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / / us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000 / year in our lowest geographic market up to $236,800 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

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