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Office Specialist

Office Specialist

Nebraska GovernmentLincoln, NE, US
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Office Specialist (Open)

The State of Nebraska's Department of Health and Human Services, Division of Medicaid and Long Term Care is looking for an Office Specialist. Become a part of a team that not only values its members but also knows how to have a good time while achieving excellence! We value our employees' hard work and offer a supportive and friendly work environment along with a comprehensive benefits package.

What We Offer :

  • State-matched retirement contribution of 156%
  • 13 paid holidays
  • Generous leave accruals
  • Tuition reimbursement program
  • 79% employer-paid health insurance plans
  • Dental and vision insurance plans
  • Employer-paid $20,000 life insurance policy
  • Career advancement opportunities
  • Training and development
  • Employee Assistance Program

If you're ready to get your career started with the State of Nebraska and be part of a team that makes a difference in the community, apply today!

What You Will Do as an Office Specialist :

  • Processes Forms & Applications : Reviews and processes forms, applications, and reports related to permits, licenses, registrations, and certifications. Calculates fees and responds to related inquiries.
  • Verifies Documents : Checks documents for completeness and accuracy based on set guidelines to determine eligibility for issuing official documents.
  • Customer Service & Support : Provides information and assistance to the public and staff, explaining requirements for state-issued licenses, certifications, or services. Helps resolve issues or clarify rules and procedures.
  • Handles Fees & Transactions : Collects payments, issues receipts or refunds, and reconciles monthly financial records. Prepares invoices, purchase orders, and processes payment claims.
  • Manages Records & Reports : Compiles, checks, and updates records and reports for accuracy and completeness. Provides data and summaries to supervisors and coworkers.
  • Prepares Communications & Materials : Creates documents, reports, presentations, and forms. Prepares informational packets for public or agency use.
  • Maintains Data & Inventory Systems : Enters and updates data in electronic or paper systems. Tracks inventory, purchases, and equipment records.
  • Coordinates Events & Logistics : Organizes meetings, hearings, and travel arrangements. Coordinates necessary resources like locations, supplies, and transportation.
  • Liaises with Staff & Agencies : Communicates with agency or government employees to relay or verify information and obtain assistance. Uses specialized communication tools when necessary.
  • Supports Program Evaluation : Assists in tracking and evaluating services to help supervisors monitor program effectiveness and identify issues.

    • Qualifications / Requirements

    Minimum Qualifications :

    Coursework / training in administrative / office support functions, procedures, and methods including the operation of personal computers and office equipment, or areas related to the programs and functions of the employing agency.

    OR

    Experience in customer service or public contact; or applying criteria / regulations; and / or performing administrative / office / secretarial support work including use of personal computers and office equipment.

    Preferred Qualifications : At least one year of customer service experience, experience with Enterprise One, NFOCUS, MMIS, OnBase, and Microsoft Excel.

    Knowledge, Skills, and Abilities :

    The ideal candidate will have a strong understanding of secretarial and clerical support tasks, including recordkeeping, database management, and preparing reports. They will be familiar with customer service practices and the policies and procedures related to their work. Knowledge of specialized terminology and processes specific to their role is important, as well as proficiency in grammar, punctuation, spelling, and composition for business and specialized writing. The candidate should also be skilled in using word processing and data software for managing documents.

    The candidate must be able to communicate clearly and professionally, both in writing and verbally. They will need to summarize technical data and research into easy-to-understand reports and proofread documents for accuracy. The ability to follow instructions, apply relevant policies, and carry out tasks effectively is essential. They should be able to take action based on decisions made by others to meet goals and priorities. The candidate must also be able to learn about the organization's structure, mission, and activities and apply policies and procedures to their work.

    Benefits

    We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer!

    Equal Opportunity Statement : The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.

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    Office Specialist • Lincoln, NE, US