Bilingual Associate Membership Specialist, Rosetta Stone, New Grad

San Mateo, CA

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, and detailed individual to join the Membership Sales team.

The ideal candidate will have experience working with customers and responding to incoming inquiries. In this role, you will use your bilingual skills in English and Spanish to provide customer support to our Rosetta Stone and IXL users.

This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects.

This position is for a full-time entry level Bilingual (English / Spanish) Associate Membership Specialist to help support our growing number of customers.

We encourage new college graduates to apply including the class of 2024.

WHAT YOU'LL BE DOING

• Provide exceptional service and support to prospective customers, both in English and Spanish
• Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
• Effectively communicate key product features and benefits to customers via phone and email
• Process customer credit card payments
• Initiate customer transfers to technical or customer support staff
• Complete related projects successfully and promptly

WHAT WE'RE LOOKING FOR

• Bachelor’s Degree
• Bilingual in English and Spanish, both verbal and written
• Some experience in customer service, edtech or education preferred
• Energetic, positive, mature person who works well independently and as part of a team
• Excellent verbal and written communication skills
• Self-motivated, detail-oriented and exceptionally organized
• Exceptional critical thinking, research, and problem-solving skills

Our pay ranges are determined by role, level, and location. The base hourly rate for this full-time position is $25 - $26 per hour + benefits.

The range displayed on each job posting reflects the minimum and maximum target for new hire pay ranges for the position.

Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example :

• 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages
• Wyzant is the nation's largest community of tutors, covering 300+ subjects

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal.

We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect.

We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work.

IXL Learning is an Equal Opportunity Employer. Explore our products

See how IXL makes math, language arts, science, social studies, and Spanish fun!

Considering making an application for this job Check all the details in this job description, and then click on Apply.

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