Turbo Tim’s mission is to offer exceptional service in order to help our customers feel safe on the road and comfortable in our shop.
We strive to fulfill this mission, daily, through compassionate listening, attention to detail, and excellent communication for both our customers and internally among team members. And we gotta have fun!
The Service Manager is responsible for the shop overall. The service manager works with the service advisors to maintain a 5-star customer experience during phone calls, check-in, and the repair process.
The service manager works closely with the technician foreman. Making sure that technicians have what they need to be successful.
Responsibilities :
Collect all contact and referral information for every customer
Send inspections and Estimates to customers. Sell work to set the example for Advisors
Manage appointment schedule daily and weekly to maximize customer satisfaction
Work to achieve 100% customer satisfaction
Notify Owners / Director of a difficult or unsatisfied customer
Make sure the loaner cars are maintained
Handle any comeback or misdiagnosed situations as needed.
Follow Warranty procedures using the proper spreadsheets
Coordinate shuttling of customers to and from shop to meet their needs
Set weekly, monthly and annual goals with service writers and fill out the proper spreadsheets
Monitor daily, monthly, and annual GP numbers to meet targeted goals using the proper spreadsheets
Work with Parts person to monitor and ensure tracking to ensure proper return and core credits.
Work with the Office Manager / Controller to ensure no unauthorized charges or expenses occur all expenditures require a receipt.
Parking lot management monitor front of building parking relocate vehicles to maintain an open spot at all times for customers.
Follow up on payments from 3rd parties such as insurance or extended warranties
Make weekly bank deposits.
Weekly reconciliation of cash drawer.
Monitor facilities needs, notify the proper channels for work needed.
Work with accountants to follow up on any requests.
Write and track checks for accountants as needed.
Weekly phone audits and note what phone call needed work in Google Form and how you handled it. This will help the Leadership team make better decisions.
Work with the Director when doing Weekly RO audits and note what RO needed work in Google Forms and how you handled it.
Monitor Snack / Lunch / Redbull budgets so they do not get out of hand.
Assist in training in new hires and follow the training schedule.
Other :
Attend training as directed and required
Attend and participate in networking and company events
Follow all company policies and procedures as outlined in handbook
Other duties as assigned. Management reserves the right to modify this job description as needed to fit company needs
RN Case Manager Optage
The Home Care RN Case Manager ensures quality and safe delivery of home care services to our clients in their home, skilled nursing facility or assisted living setting. Hiring Bonus for FT Case Managers!. Presbyterian Homes & Services – Optage Home Care is looking for registered nurses who feel call...
Information Security Engineering Senior Manager - Cloud IAM & Directory Services
Wells Fargo is seeking a Senior Information Security Engineering manager within the Identity and Access Management organization to lead the engineering team for Cloud IAM and Directory Services. Manage teams of security engineers that design, document, test, maintain and provide issue resolution and...
Service Center Manager
As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, ac...
Systems Modernization and Tech Delivery-Solution Architect-Manager
SummaryPwC’s Cloud Computing and Networking practice helps our clients transform their business through innovative technology solutions and effective IT Service Management. Our diverse client service teams encourages out-of-the-box thinking, problem solving, great team mentality and a curiosity for ...
Scheduling Manager
Active in schedule development, construction planning process and project pursuits in collaboration with the superintendent and project manager. ...
Service Management & Operations- Senior Manager
SummaryA career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative servic...
Manager, CAHPS Survey Services
ResMed has always applied the best of technology to improve people's lives.Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well,...
Outreach and Client Manager - Home Infusion
Responsible for the strategic implementation, management and reporting of an annual service/sales plan based on identified service lines, markets, initiatives and projects. This individual will engage local/regional/national home infusion clinics/providers to promote and generate demand for consulta...
Local Leader, Client Services Manager
We have an exciting opportunity for an Office Leader and Client Service Manager (CSM) with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and stormwater engineering projects, and a history of successfully leading professionals, to joi...
Tax Senior Manager - Personal Financial Services
Working with our Private Company Services Personal Financial Services practice will provide the opportunity to help High Net Worth Individuals & private wealth management structures with a range of advisory needs such as audit, tax compliance, & planning to improve their operational efficiency & fre...