Provide technical expertise to both internal and external customers and colleagues. Process standard product requests, providing value-add solutions to customers.
Adhere to company guidelines and processes, with the ultimate goal of a highly satisfied customer.
Key Responsibilities
- Demonstrate professionalism in all communications with internal and external colleagues, customers, and vendors.
- Build and maintain relationships with internal and external colleagues, customers, and vendors, contributing to the effectiveness of the team through collaboration and constructive feedback.
- Act as the primary contact point for our customers.
- Identify customer needs, requirements, and constraints to provide technical support and guidance.
- Evaluate proposed solution to ensure that it is feasible and will meet or exceed the customer needs while maintaining our quality standard;
employ collaboration with colleagues as needed.
- Prepare accurate and timely quotations for customer solutions, incorporating correct pricing and lead times.
- Enter and process orders in the ERP system and communicate order confirmations to the customer.
- Identify and coordinate actions that need to be taken to support customer orders.
- Follow up on quotations created; if an order is not placed, understand why and inform the BDM.
- Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc.).
- Stay informed on products, internal processes, R&D activities, and customer processes to accurately answer customer specific questions.
- Participate in trade shows and effectively communicate the advantages of our products, provide technical advice, and further establish / expand customer and distributor relationships.
- Additional responsibilities as assigned.
- Maintain a safe, clean, and orderly work area.
Organizational development and communication
- Communicate internally at operational, tactical, and strategic levels.
- Communicate and coordinate procedures and processes with the Sales Office Manager.
Qualifications
- A 4 year college degree with 0 2 years of related work experience preferred, or a combination of related work experience and education.
- Strong attention to detail and organizational skills.
- Experience with Solidworks, Autopol, AutoCAD, ERP / CRM systems, and Microsoft Office preferred.
- Agility to speak, read, and write English.
- Demonstrates ownership and ability to work in a team.
- Energetic, self-motivated, and able to handle multiple tasks / priorities in a fast-paced environment.
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Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc. Provide technical expertise to both internal and external customers and colleagues. Identify customer needs, requirements, and constraints to provide technical support and ...
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Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc. Provide technical expertise to both internal and external customers and colleagues. Identify customer needs, requirements, and constraints to provide technical support and ...
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Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc. Provide technical expertise to both internal and external customers and colleagues. Identify customer needs, requirements, and constraints to provide technical support and ...
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Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc. Provide technical expertise to both internal and external customers and colleagues. Identify customer needs, requirements, and constraints to provide technical support and ...
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