Technical Support Specialist
ON-SITE
NO C2C (Only Available for U.S. Citizens due to Government Clearance)
- Resolve the day-to-day technical needs of customers by managing problems and solutions.
- Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes.
- Thoroughly document communication with customers and complete requests or issues of basic complexity.
- Identify actual or potential problems and escalate problems to appropriate higher-level professionals when necessary.
- Complete administrative and other area-related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and / or providing input into procedures
- Maintain knowledge database and call tracking database to enhance the quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized.
Skills :
- Strong customer service skills. Good problem-solving skills.
- Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Understands basic technical problems and solutions in relation to the business environment. Required Software and Other Tools : Proficient computer skills;
able to maneuver through commonly used applications and systems in the industry. Preferred Skills and Abilities : Understands the industry's business systems and processes.
Requirements :
- Associate Degree or higher level degree in Computer Science, Information Technology or other job-related degree.
- Degree Equivalency : 2 years of job-related work experience.
- Required Work Experience : None
- Preferred Work Experience : 1 year-technical call center experience.
Equal Opportunity Employer
Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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