Customer Support Specialist

VirtualVocations
Carrollton, Texas, United States
Full-time
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A company is looking for a Customer Support Specialist to provide exceptional service to users and resolve issues related to their platform.

Key ResponsibilitiesCommunicate directly with users to address inquiries and troubleshoot product issuesManage and prioritize support tickets while gathering product feedback for the engineering teamEvaluate opportunities for process improvements to enhance customer experienceRequired QualificationsBachelor's degree or equivalent work experience, with 0-1+ years in support or customer-facing rolesAbility to manage issues through the end-to-end support lifecycleExperience in ambiguous situations with a self-starter mentalityWillingness to work east coast hours if remoteCoachable and able to take ownership of tasks and processes

19 days ago
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