IT Operations Support Engineer- 3rd Shift (10 pm - 6 am EST)

Position Overview :

The IT Operations Support Engineer will be responsible for supporting all operational aspects of the Zelis payment processing system.

This position will work 3rd Shift - 10 pm - 6 am EST

Responsibilities :

Ensure availability and performance of high volume system (24 / 7 / 365)

Performs daily administrative tasks such as working with daily check lists and creating turnover reports.

Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export

Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed

Monitors the status of daily Production schedules to achieve on-time, quality completion of shift processing

Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners

Communicate with clients and channel partners for production resolution / ticket closure

Continually monitor and maintain security measures

Maintain awareness of and ensure adherence to Zelis standards regarding privacy

Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA / SQL, Client Services and Quality Assurance to maintain client satisfaction

Technical Skills / Knowledge :

Ensures a seamless system operations; inclusive of backend processing, payment routing, and processing and security measures

Works on assignments that are complex in natures in which judgment and initiative are required to resolve problems and make recommendations

Assists in reconfiguring Production processes when primary components fail

Performs Automic and other code promotions

Participates in Maintenance / Release activities; develops maintenance windows, brings Applications up and down; performs release verification;

maintains internal / external notifications throughout

Helps to enforce standard policies and procedures

Assists with ensuring production documents are complete, current and stored appropriately

Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge

Required Experience :

1+ years' experience monitoring and troubleshooting payment / transaction based systems

Read & understand SQL queries

Create scripts in the shell of the operating system

Experience working in a Microsoft environment : Windows, Azure, MSSQL.

Analytical skills as they relate to data identification and mapping.

Transmission protocols experience including FTP and SFTP

Work shifts (includes nights, weekends, holidays) in a 24x7 environment

Preferred Experience :

Network operating center (NOC) experience preferred

Windows command line, batch scripting, and utilities experience preferred

Build basic SQL queries

Healthcare and / or Payments experience a plus

Preferred tool experience :

Application performance management tools such as Dynatrace or Splunk

Workload automation and scheduling tools such as Automic or other similar

LogicMonitor

Basic knowledge of C#

Jira tracking

Location and Workplace Flexibility :

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India.

We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team.

In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members.

We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all.

We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care.

Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity,Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work.

We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT : There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams.

This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare.

We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.