ESSENTIAL FUNCTIONS : Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist.
Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Conducts assigned game according to procedure.
Exchanges cash for gaming chips according to procedure. Cooperates with other Dealers when assigned to the same game (Craps).
Controls pace of the game. Informs the Casino Games Supervisor of any request or unusual play. Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
Must be able to stand for extended periods of time. Bending mobility required. Must be able to speak fluently and understand English.
EDUCATION / SKILLS / EXPERIENCE : Must possess a certificate of completion from an accredited NJ Dealers School or equivalent.
Skills required for game. Either prior dealing experience or that experience acquired in Dealers School. DISCLAIMER : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (.
emergencies, changes in personnel, workload, rush jobs, or technical developments).
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