Field Service Technician

Join us as we empower the world to work out, creating healthier lives together.

About the Opportunity :

As a Field Service Technician with Life Fitness, you will manage an assigned service territory in the New York region, visiting commercial and consumer customer locations to diagnose / troubleshoot, repair, and complete preventative maintenance on fitness equipment.

You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out.

Life Fitness' Field Service Technicians are responsible for :

Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles;

conducting preventative maintenance

• Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site
• Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first time fix rate, etc.
• Traveling assigned territory, primarily via company provided van, to efficiently deliver on key metrics, referenced above
• Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company supplied vehicle in good working order
• Maintaining accurate service records and reports on equipment problems in the field and completing expense reports in timely fashion.
• Attending installs and regional trade shows
• Working in compliance with Life Fitness Health & Safety procedures.
• Other duties and responsibilities as assigned.

What are we looking for in our Field Service Technicians (qualifications)?

• 3+ years proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity
• High school diploma or GED required, Associate's degree in electronics or technical degree preferred
• The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline driven environment; you will be working as part of an awesome, broader, but geographically distributed team
• Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A / V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, etc.
• Ability to build great relationships with internal and external customers
• Strong organization skills, attention to detail, results-orientation, and accountability
• Excellent communication skills (both verbal and written) and an ability to interface with both internal, and external customers in a positive, highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred and basic proficiency with Microsoft Office Suite (word, outlook, etc) required
• Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; Must be able to stand, bend, and / or kneel for up to two hours at a time.
• Must possess a valid and unrestricted state driver's license,. Ability and willingness to travel up to 85% of time via automobile (and occasionally via airplane).

THE LIFE FITNESS FIELD SERVICE TECHNICIAN ROLE IS A GREAT OPPORTUNITY TO :

• Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active and positively impacting lives.
• Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility).
• Collaborative environment fostering teamwork and accountability.
• Comprehensive wellness benefits
• Superior employee purchase program for Life Fitness brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.

Individual compensation packages are based on a variety of factors unique to the candidate, including skill set, experience, qualifications, and other job-related reasons.

A reasonable estimate of the compensation range for this position is $50,000 - $65,000 per year. Additional benefits beyond base / bonus compensation include : a strong wellness and total rewards package (medical, dental, vision, life, disability, parental, 401K match, tuition assistance, discounts, & more), an awesome one-team environment AND ability to work independently, ability to make an impact empowering the work to work out and creating healthier lives together.