Mental Health Specialist II - Part Time - NJ Hopeline

Posting Summary

Rutgers The State University is seeking a Mental Health Specialist II in the NJ Hopeline within Rutgers University Behavioral Healthcare.

The Mental Health Specialist II performs functions in support of the Unit’s mission providing streamlined, prompt, and customer friendly services to callers of the UBHC statewide Suicide Prevention Hotline.

Receives telephone requests for service, undertakes assessment of the service need of the caller or customer, and responds by offering support and appropriate referrals or disposition.

Demonstrates competency in recognizing the unique needs of callers and applying relevant assessment and support skills with regard to a wide range of issues.

Among the key duties of this position are the following :

• Interacts with caller in a therapeutic manner.
• Models for callers’ good communication skills, recovery-oriented living skills, effective coping skills, and selfhelp strategies as observed by supervisor and as indicated by feedback from consumers and team members.
• Assists callers in identifying their personal recovery goals, assists in setting objectives for each goal, and determines interventions to be used based on the consumer’s recovery / life goals.
• Develops and maintains a relationship with callers so that he / she can identify emotional, psychiatric or behavioral changes which may require further intervention or treatment.

Helps the caller effectively address the problem, and / or refers the consumer to the appropriate clinical staff as observed by supervisor and as indicated by feedback from consumers, families, and team members.

• Advocates for appropriate resources for caller and families based on assessed needs as measured by supervisory observation.
• May facilitate structured skill training groups, such as social skills, assertiveness, anger management, symptom management and psycho-educational groups on a variety of mental health issues as observed by supervisor.
• As part of the Call Center, actively participates in ensuring the telephone calls / service requests are handled in an effective and caller friendly manner.

Position Status Part Time Hours Per Week Daily Work Shift Day Work Arrangement FLSA Nonexempt Grade 1875 Position Salary $25.

55 per hour Annual Minimum Salary 25.550 Annual Mid Range Salary 26.050 Annual Maximum Salary 26.830 Standard Hours 40.00 Union Description Teamsters 97

Certifications / Licenses Required Knowledge, Skills, and Abilities Preferred Qualifications Equipment Utilized Physical Demands and Work Environment Physical Demands :

• This position demands standing, walking throughout the program space.
• Lifting up to 20 lbs.

Work Environment :

• Handles phone requests under time and decision-making pressure.
• Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.
• Crisis intervention is a common occurrence.

Special Conditions