Resident Services Manager II - Los Angeles

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential.

As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful candidate will collaborate with various internal and external partners. Understand of the complexities of homelessness, harm reduction, trauma, mental health, and substance usage is necessary.

Able to supervise a team and lead staff in partnership engagement and community engagement strategies utilizing person-centered approaches and trauma-informed community building.

The Resident Services Manager II will oversee programs, staff, and services at each property in an assigned region following the mission and core values of Mercy Housing and the national program model for Resident Services.

Supervises other Resident Services Managers and / or manages Resident Services for a region with a large number of properties and programs.

Properties may include different types of housing with varying program models. We encourage candidates with lived experience to apply.

This position is not hybrid-eligible.

Experience working with families and children preferred. Must be willing to travel to Ventura LA and Orange Counties.

Pay : $75,000 - 85,000 / salary DOE

Benefits :

• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• Early close Fridays - 3 paid hours off early each Friday.
• Health, dental ( adult and child orthodontia included ), vision, and pet insurance.
• Employer paid life insurance.
• 403b + match, paid volunteer time, and more.

Duties :

• Supervise all assigned Resident Services staff in the delivery of programs / services and the evaluation of outcomes. Conducts audits to determine quality of program delivery and consistency with program model.
• Provides strategic input and initiative for program supervision and improvement.
• Locate, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business and educational institutions and assist / train / direct Resident Services staff to do the same.

Minimum Qualifications

• Bachelor's Degree in a related field.
• Five (5) years in community development or social service program development.
• Two (2) years in program and staff management.

Preferred Qualifications

• Experience with supportive housing and families.
• Master's Degree.
• MFT, MFTI, LCSW, or LCPC license.

Knowledge and Skills

Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others, including residents.

Must demonstrate a high level of verbal, writing and listening skills.

• Perform basic computer functions using Microsoft Word, Excel and Outlook.
• Must demonstrate knowledge in data collection and analysis.
• Effectively motivate and supervise other staff. Develop staff skills in support of resident and community programs and initiatives through training and mentoring.
• This is a brief summary of the position.

Pursuant to the Los Angeles Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.