Operations Manager

Company Overview

COMPANY MISSION : To live our four core values of Building Leaders; Always Branding; Listen to Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment.

To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.

U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).

COMPANY VISION : To be the largest, most popular employer of a collegiate workforce and a Launchpad of business ownership, bringing back the American Dream to college students and their parents.

Core Values :

Building Leaders, Listen, fulfill and delight, Always Branding, Create a Fun Enthusiastic team environment.

Job Summary

We are seeking a driven individual that is motivated by client satisfaction and continued success. College Hunks Franchising is looking for a dynamic individual to fill our Operations Manager role.

The ideal candidate will embody College Hunks Core Values and deliver world-class customer service and continue to build a strong company culture.

Responsibilities

• 100% client amazement and loyalty
• Interact with clients in a friendly and professional manner at all times creating a memorable experience and repeat business.
• Business Operations Safety and truck safety
• Establish value and price appropriately so the client understands the value they received for the price they were charged.
• Managing P & L and annual budgets
• Utilize systematic hiring and training process.
• Conduct client estimates for Moving and Junk Removal services as needed.
• Manage staff scheduling.
• Boost team member awareness of company mission and vision to be measured by achieving team member goals.
• Run franchise operations to ensure revenue and profitability targets are met.
• Work closely with Franchise Partner to implement and build new systems and processes.
• Perform junk removal jobs and moving services as well as supervise a team of truck team members. Must be strong and in good physical condition.
• Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety.
• Attend periodic learning and training events.
• Produce and review operational reports to make operational decisions.
• Execute monthly marketing plans.
• Energize and perform day-to-day management of moving and junk hauling operations.

Qualifications

Ideal Education & Experience :

• 3 years’ experience managing a service industry operation preferred
• Sales, Marketing and Operations / Systems Management.
• Confident and proactive communicator; must be able to manage positive relationships with clients and team members
• Must be extremely reliable, punctual and detail-oriented.
• Must be safety and liability conscious.
• Must be excellent at multi-tasking.
• Strong written, verbal and presentation communication skills.
• Exceptional interpersonal skills and the ability to work positively / effectively with people at all levels.
• Construction background and experience with basic power tools preferred.
• Thrive in a fast-paced and growing industry.

Benefits / Perks

• Team environment
• If you want to be part of a growing company that focuses on helping you grow as an individual with a flexible work schedule, a relaxing work setting and the opportunity to advance quickly we want to hear from you.

Veterans are highly encouraged to apply.

College Hunks Hauling Junk - Columbia / Jefferson City is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise.

All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.