Essential Functions :
- Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
- Conduct stadium walk-through to ensure all systems are operational prior to and during all events
- Managing and optimizing deployment of hourly and event-day resources
- Diagnosis of software, firmware & hardware issues and execution of solutions
- Replacement of defective hardware before, during and after events
- Maintain an updated inventory of POI devices
- Back office systems support
- Ensure proper recording, documentation and closure of steps taken to resolve issues and fulfill requests
- Maintain constant communication to effectively log daily issues and remedial actions taken
- Assess and prioritize issues and requests accordingly to minimize operational impact
- Maintain a thorough knowledge of the organization and adhere to all standards and practices
- Initiate and implement improvements to areas of responsibility
- Performing additional related duties, tasks and responsibilities as required
- Must be available for ALL Events
QUALIFICATIONS :
The successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and exhibit a high-level of maturity.
Other critical qualifications include :
- 3+ years of relevant IT experience, ideally in the Hospitality or Tourism industry
- Experience with POS systems, preferably Clover Sport
- Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion;
ability to establish and maintain effective working relationships with all internal and external stakeholders.
- Strong verbal and written communication skills, with the ability to communicate with all levels of staff
- Ability to motivate and lead teams
- Must be able to adapt to environment changes immediately
- Availability open to event-based schedule, including late hours and weekends
- Working knowledge of Microsoft Office 365 to include operating system, office systems
- Basic understanding of PCI risk and compliance
- Ability to be on feet and walk long distances
- Ability to lift items up to 50 lbs.
- Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
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