Client Ops Lead - Implementation Manager Senior - Merchant Services

Job Description

If you are passionate interacting with the clients business and resources to effectively oversee and project manage the delivery of Merchant Services and products and solutions, you have found the right team

As a Client Ops Lead Senior Implementation Manager in Merchant Services, you will be responsible for leading and coordinating all aspects of the implementation life cycle and for the customer journey through the implementation of large, complex projects through the Omnichannel solution.

You will also be responsible for the management of multiple simultaneous highly complex, large scale projects with regular executive level updates and reporting.

You must be able to consult with clients to understand their business needs throughout the implementations process. You must also ensure all approvals, sign-offs and client documentation are obtained, time-lines and responsibilities are communicated and hand-off is smooth.

Job Responsibilities

• Facilitate team calls, internally and externally to drive implementation deliverables and issue management, while coordinating and drive recurring status calls with the client
• Ensure all projects are properly delivered and transitioned successfully to production owners
• Lead collaboration with the project team to develop and execute the implementation project plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
• Update project tracking tool ensuring updates are clear, concise, and audience specific while providing project updates in a timely and accurate manner, ensuring stakeholders and business leaders receive an accurate and concise status of each project
• Deliver client requirements in a clear and meaningful manner to the intended audience
• Demonstrate creative problem solving and solid judgment / decision making
• Ownership, escalation and resolution of risk issues when they occur in a timely manner while demonstrating strong controls and risk management as we manage the change to the client and to the firm
• Partner with clients asking the necessary questions to understand their level of knowledge and their processing model ensuring it fits the proposed solution and being an advocate for the client
• Manage clear expectations and understanding, internally and externally with the client by establishing clear timelines and managing documentation requirements
• Navigate implementation to completion by ensuring deliverables are met, holding task owners accountable, and managing issues and escalations

Required Qualifications, Skills and Capabilities

• 5+ years of relevant experience, project management, including the use of project plans and issue logs
• Time management and organizational skills
• Strong verbal and written communication skills
• Strong presentation and negotiating skills
• Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
• Demonstrated ability to work in a team environment, and ability to adapt to a changing environment
• Some travel may be required (less than 25%) to visit clients

Preferred Qualifications :

• Client facing with senior leaders
• Strong technical aptitude pertaining to Merchant Services products
• PMP Certification or other Project Training
• BA / BS degree

Work Schedule

This hybrid role requires going into the office three days a week with two days flexibility to work from home; subject to change

This role is not eligible for H1B or sponsorship

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.

P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services.

The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries.

We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.