Rogram Manager - Business Process - Help Desk
Program Manager - Business Process - Help Desk
Full-time
National Associates, Inc. (NAI) is a full-service Staffing and Human Resources Management firm. We represent clients and candidates across every industry.
With over 20+ years of experience, we currently provide services to the Washington, DC, metropolitan area and 17 other states.
In our 20+ years, we have learned that the best way to service our customers is to understand their needs and to facilitate an open line of communication.
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
1 year contract position
We are looking for an exceptional Project Manager to support a consolidated health and human services eligibility and enrollment implementation project.
The individual will project manage the Business Process for the development and implementation of a new HelpDesk for health and human services eligibility and enrollment.
The characteristics required for all resources on the project include the ability to work independently as well as in teams that include staff, other resources, and system integrator teams.
This is a complex project and requires individuals who can work in high-performing, fast-paced environments to meet significant deadlines monitored by federal funding agencies.
Minimum Requirements :
- 8 years experience - PM experience operating in the IT field
- 2 years experience - Proven experience working on projects that deal with health and human services District of Columbia preferred
- 5 years experience - Proven comprehensive knowledge of technical skills, principles, practices, and procedures of testing methodologies
- 3 years experience - Proven comprehensive working knowledge in operating a network infrastructure and data centers
- 6 years experience - Proven experience in providing technical support and implementing business processes for call center / helpdesk support
- 1 year experience - Experience managing business requirements and systems management for Curam
- 4 years experience - Experience using and designing analytics for improving business processes
- 4 years experience - Excellent communication skills (Verbal & Written) across all levels of business hierarchy
All your information will be kept confidential according to EEO guidelines.
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