Position : Bilingual Customer Service Representative
Location : Onsite at 1440 Goodyear Dr El Paso TX 79936
Terms : Full-time
Bilingual Certification Required At Time Of Interview
Pay : $18 / hr
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time.
With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more.
And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA).
MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and / or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Qualifications
- High school diploma or GED
- Bilingual English / Spanish
- 6 Months customer service experience is required
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening / comprehension skills
- Professional and courteous
- Customer oriented
- Bilingual Certification Required
Work Environment
- Regular work performed in a climate-controlled, call-center environment
- Ongoing usage of phone and computer systems
Physical Demands
Constant sedentary work
Benefits
- Health, dental, and vision coverage / HSA
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
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