Guest Service / Retail Associate
Job Description
Job Description
Be a part of our amazing front desk team as a guest and retail associate who sets the tone for every person that walks through the front doors, creating a warm and friendly environment for clients and staff alike.
Job Description :
As a guest care and retail associate at Urban Nirvana, you'll have an array of responsibilities ranging from administrative work like booking appointments and using a POS during checkouts, to more operational duties like assisting shoppers with retail and handling client inquiries.
Your duties might include, but are not limited to :
- Greeting anyone that walks in the front door, and directing them or helping them accordingly.
- Answering / returning phone calls throughout the day.
- Overseeing the schedule to handle client check-ins and check-outs, including troubleshooting any issues that might arise surrounding running late, missing appointments, etc.
- Gaining sufficient knowledge in our retail to be able to effectively help clients find what they're looking for.
- Maintaining the clean and fresh environment of the spa and salon throughout the day.
An Ideal candidate is someone who :
- Has prior experience in a customer service or retail setting.
- Works well with a team, and has efficient communication skills.
- Maintains professionalism when communicating with clients, whether it be over the phone, via messaging system, or in an email.
- Would describe themselves as a people-person.
- Loves learning about new products and retail, and showing it off to clients to encourage sales.
Benefits :
- Opportunities for growth
- Retail discount
- Service perks & discounts
- Paid time off
- Flexible scheduling
- Full-time employee benefits : (Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K. Full-time employees who work 30+ hours per week are eligible to enroll in these benefits.
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