Desktop Support Analyst
Job Description
Job Description
We are in the search for a Desktop Support Analyst to join our team in the printing / publishing industry in Ames, Iowa. The role involves providing IT support and ensuring smooth operations.
This is a contract to hire employment opportunity that offers substantial hands-on experience in a fast-paced environment.
Responsibilities :
- Act as the first point of contact for all IT-related inquiries and issues.
- Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
- Oversee the day-to-day operations of our IT helpdesk, ensuring swift resolution of all tickets.
- Assist in the administration of Office 365 and other company software.
- Handle the setup and configuration of new systems, including Mac devices, OS’s, phones, and tablets.
- Utilize various technologies such as Cisco, Citrix, and Dell for troubleshooting and problem resolution.
- Manage the replacement of end-of-life hardware as part of ongoing asset management.
- Maintain accurate records of IT assets and software licenses.
- Implement and maintain IT security protocols, including email phishing programs and antivirus software updates.
- Support the setup of new employees, including hardware provisioning and software configuration.
Please note that this role requires a mix of technical skills and customer service acumen. The successful candidate will be expected to liaise with various teams and departments to ensure a seamless IT experience for all staff members.
- Proficiency in Cisco Technologies is essential
- Experience with Citrix Technologies is required
- Knowledge of Computer Hardware is necessary
- Familiarity with Database management is a must
- Experience with Dell Technologies is desirable
- Mastery of Active Directory is crucial
- Proficiency in handling Apple Devices is needed
- Understanding of Backup Technologies is required
- Experience in Configuration Management is a plus
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