Aboutus :
At Chats Cloud Cover we believethat every conversation matters. As a leading bespoke call centerwe are dedicated to transforming your customer interactions intomeaningful experiences that foster loyalty and growth.
Our team ofskilled professionals is passionate about delivering customizedsolutions that cater to the unique needs of yourbusiness.
Job Title : Call Center Representative
Location : Jersey CityNJ
Employment Type : FullTime
JobOverview :
As a Call CenterRepresentative you will be the first point of contact for customersproviding exceptional customer service by handling inquiriesresolving issues and offering product or service information.
Theideal candidate will possess strong communication skills a friendlydemeanor and the ability to work in a fastpacedenvironment.
KeyResponsibilities :
- Customer Interaction : Answerinbound calls from customers address their inquiries and provideinformation about products services or policies.
- Issue Resolution : Identifyand resolve customer issues efficiently and effectively escalatingcomplex cases to higher management if necessary.
- Data Entry : Accuratelyrecord customer interactions update account information andmaintain detailed records of inquiries and resolutions.
- FollowUp : Make outboundcalls to follow up on customer issues or inquiries as needed toensure satisfaction.
- ProductKnowledge : Stay informed about the company'sproducts services promotions and policies to provide accurateinformation to customers.
- TeamCollaboration : Work closely with team members andsupervisors to achieve individual and team goals.
- Compliance : Adhere tocompany policies procedures and regulatory requirements includingmaintaining confidentiality of customer information.
Qualifications :
- High school diploma or equivalent; additionaleducation or certifications in customer service or related fieldsare a plus
- Excellent verbal and writtencommunication skills.
- Strong problemsolvingabilities.
- Ability to work under pressure andhandle high call volumes.
- Proficiency in usingcomputers and basic software applications.
- Ability to multitask and manage timeeffectively.
Benefits :
- Competitive salary
- Healthdental and vision insurance
- Paid time off andholidays
- 401(k) retirement plan with companymatch
- Opportunities for career growth anddevelopment
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