Requisition Number : 508841
Why North Memorial Health?
At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.
Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care / urgency centers and emergency care offerings covering five counties.
Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU.
Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state ( 5,000 deliveries per year and over 60,000 babies delivered).
Both have been named to the 2022 Fortune / Merative 100 Top Hospitals list, 2023 Women's Choice Award Best Hospitals list.
Benefits the North Way!
As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.
- Adoption Reimbursement up to $3000 per child!
- Child Care Discount Program with New Horizon 10% off weekly childcare tuition!
- Education / Tuition Reimbursement
- 24 / 7 Fitness Center Access for all benefit eligible team members!
Commitment to Diversity, Equity & Inclusion
At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team.
We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients.
We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome.
Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include :
- Addressing system racism and inequities through our Safer Work Environment (Safer) initiative
- Use of pronoun badges and preferred names
- Encouraging cultural awareness through education and training
About this position
The Patient Representative facilitates the process for the prompt investigation of customer grievances and partners with team members to resolve customer dissatisfaction by actively and consistently demonstrating the mission, vision, values, and guiding principles of North Memorial Health.
The Patient Representative serves as an advocate for all NMH patients and visitors, to ensure quality of care and excellent customer experience.
Requirements
Education
Bachelor's degree in a health related or social service field strongly preferred. Previous
experience working in a healthcare setting may be substituted for part of preferred educational
qualifications
Experience
Experience
Medical terminology
Experience working in a healthcare setting
2+ years of patient relations or advocacy experience
Knowledge, Skills and Abilities
Excellent written and verbal communication
Superior critical thinking, organizational, and analytical skills
Ability to relate well with people of various backgrounds at all levels of the organization
Solid PC skills to include use of electronic medical records (EMR), MS applications, Internet, etc.
Ability to deal with conflict and utilize de-escalation skills
Strong communication and writing skills with demonstrated ability to express ideas and information
clearly and concisely in a manner appropriate to the audience.
Maintain quality, safety, and infection control standards.
Demonstrate quality customer service excellence
Must be able to read, write and speak effectively in English
Licensure / Certification
The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway.
You may still be the right candidate for this or other roles.
Work Group : Non Contract
Hours per two week pay period : 40
Shift : Days Variable
Weekend Requirement : None
Call Requirement : None
Remote or On-site : Hybrid Remote
FLSA Status : Non-Exempt
Benefits : Yes
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