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Sous Chef

Sous Chef

Kappo MasaNew York, NY, US
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Kappo Masa NY is looking for a charismatic, enthusiastic, and proactive candidate to join our growing team! The Sous Chef would take no a kitchen leadership role and implement the Company's protocols, as well as monitor operations, costs, training, and the development of staff.

Primary Responsibilities Include, but not Limited to :

Supervising Staff :

  • Manage employees, ensuring that the correct standards and methods of service are maintained.
  • Be able to recognize where help is needed and aid staff on the line during service.
  • Participate in the interviewing and candidate selection process.
  • Assign tasks and responsibilities to employees according to their skills and position.
  • Provide clear instructions and guidance on completing assigned tasks.
  • Monitoring the performance and productivity of employees.
  • Conducting regular check-ins and team meetings to understand employee’s concerns.
  • Providing regular feedback to help employees perform their duties efficiently.
  • Helping employees develop additional skills and knowledge through staff development and training sessions.
  • Create weekly work schedules for staff and monitor and document all attendance discrepancies.

Operations

  • Reporting to and assisting the head chef / Executive Chef with creating and maintaining menus, and pricing menu items.
  • Overseeing food preparation and cooking, ensuring the quality of food and presentation.
  • Maintain kitchen inventory to ensure sufficient quality and quantity of ingredients.
  • Ensure kitchen equipment complies with industry standards and is repaired or replaced as needed.
  • Ensure all staff comply with food safety, personal safety, operational safety, and fire safety requirements.
  • Reporting all members and guest complaints to the head chef / Executive Chef and assisting in resolving complaints.
  • Monitoring Operations

  • Regularly Inspecting work areas to identify areas for improvement.
  • Ensuring proper resource allocation, such as personnel, equipment, and materials.
  • Identifying and addressing operational inefficiencies, such as inefficient workflows or quality control issues.
  • Ensure that all agreed standards of service are supervised and adhered to.
  • Ensure the Company is always compliant with Department of Health standards.
  • Follow all Company performance standards and implement Company protocols and policies throughout the operations.
  • Monitoring restaurant inventory and communicating any items the restaurant requires.
  • Implementing preventive and corrective measures to ensure minimal downtime or delays.
  • Communicate all operational concerns and suggestions to the Director of Operations.
  • Customer Service / Guest Experience :

  • Know, understand, and implement all aspects of the Company’s steps of service.
  • Provide friendly, courteous, and professional service.
  • Demonstrates a high standard of personal appearance and ensures good personal hygiene.
  • Listen to customer concerns and resolve issues promptly.
  • Escalating complex or unresolved complaints to the relevant departments.
  • Following up with customers to collect feedback and ensure they have no additional issues.
  • Document customer feedback for future reference.
  • Training Employees :

  • Assist newly hired employees with the onboarding process when needed.
  • Provide monitored job-specific training and guidance.
  • Communicate performance expectations, goals, and key performance indicators to all employees.
  • Fairly measure all new employees’ progress and document performance to review during probational period.
  • Follow training guidelines and enforce Company protocols for all new hires.
  • Provide coaching, additional training, and reviews / assessment to all employees that require it.
  • Knowledge, Skills and Abilities Required :

  • 5+ years of fine dining BOH management experience.
  • Food Handler’s License (Required).
  • Strong leadership and people skills.
  • Knowledge of New York Department of Health standards and protocols.
  • Familiar with NY State and Federal Labor Standards / Laws.
  • Computer Skills (Microsoft Office 365, Spreadsheets, and POS Software).
  • Analytical skills - the ability to compare, contrast and quality check work.
  • Strong written and verbal communication skills.
  • Familiar with hospitality industry’s best practices.
  • Language Skills – Fluency in English is necessary to perform the job.
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