Honest Networks is hiring a Network Engineer to join our rapidly expanding team. The hours for this full-time position would be 8am-4pm from Tuesday-Saturday.
Primary Responsibilities
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- Responding quickly and thoughtfully to incoming support inquiries and issues.
- Communicating directly with existing and prospective customers via phone, text, web chat, and email.
- Advanced troubleshooting of Wi-Fi and other WAN / LAN networking issues.
- Providing direct support to the lead engineer.
- This job is not remote and is based in either New Jersey, New York, Connecticut or Philadelphia.
Technical Skills
- Working knowledge of IP protocols (TCP / UDP), dynamic routing, OSPF / BGP.
- Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling).
- Comfortable working in command line environments with Cisco / Juniper, bonus : Mikrotik.
- Working knowledge of OSI model.
- Experience with network monitoring software preferred.
- Familiarity with wireless broadband radio and fiber networks.
Personal Attributes
- Calm temperament : Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience.
- Works well under pressure; can identify and solve service-impacting network issues in a timely manner.
- Friendly, enthusiastic, and professional communication. Strong customer communication and customer service skills are essential.
- Driven, highly-organized, and nimble. As a small company, each of our team members wears multiple hats and needs to be flexible to the changing needs of the company.
- Interest in networking, startups, and solving technical problems.
Benefits
- Attractive salary based on capabilities and background.
- Profit sharing.
- Paid time-off (PTO).
- Medical and dental benefits.
About Honest Networks
Honest Networks believes high-quality and affordable internet service is a great enabler for our communities, providing the fundamental infrastructure to learn, create and enjoy.
We are a fast-growing, venture-backed internet provider headquartered in downtown Manhattan. We are focused on providing gigabit internet service at affordable, transparent prices, with exceptional customer service.
We do this by employing employees with high integrity, a strong work ethic, and a passion for learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team.
Learn more at www.honest.net
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