Job Description
Job Description
The successful candidate must be able to :
- Communicate daily with sales, operations, and various logistics departments to efficiently and accurately process, allocate and ship all customer orders based on specific retailer requirements
- Provide assistance with all aspects of order lifecycle from order entry, to tracking and prioritizing inbound containers, allocation, picking, communicating to the warehouse throughout the process for timely routing and shipping of the freight and making sure its billed.
- Familiarity with routing for major retailers like Walmart / Kohls / Dollar Tree / Big Lots / Marshalls / TJ Maxx / Ross / DDs / Burlington, etc.
Knowledge of retail compliance
- Has experience reviewing open order reports, understands available to sell / oversolds / inventory reconciliation, etc
- Run and analyze a series of daily and weekly reports and proactively address areas of concern
- Resolve customer inquiries / concerns professionally and in a timely manner
Requirements :
- 4+ years of recent customer service with order management experience within a warehouse / 3PL environment or working in such capacity at an importer or wholesaler
- Understanding of wholesale Import and Warehouse / Distribution with retailer routing and compliance knowledge
- Must be analytical, detailed, and organized with excellent follow up skills
- Excellent verbal and written communication skills
- Ability to operate and succeed in a fast paced, rapidly changing environment
- Ability to maintain poise and a positive attitude in a challenging environment
- Self-motivated individual, must be able to prioritize and multi-task effectively when working independently or in a team
- Adept at comprehending and working with large quantities of data from a variety of sources
- Ability to rapidly learn and adapt to system and data changes
Job Type : Full-time - in the office
Customer Service Representative
Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor). Customer Serv...
Junior Account Manager/Customer Service Representative
Communicate daily with sales, operations, and various logistics departments to efficiently and accurately process, allocate and ship all customer orders based on specific retailer requirements. Resolve customer inquiries / concerns professionally and in a timely manner. ...
Senior Manager-Procurement Operations-Accounts payable
As the Senior Manager - Procurement Operations with a focus on Accounts Payable (AP), you will lead and oversee the accounts payable processes and vendor management strategies in a global, high-volume environment. We deliver practical, effective services and software that enable procurement leaders ...
Senior Clinical Data Manager
Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. Everest is known in the industry for its high quality delivera...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. This role doesn't require any specific accounting background. W...
Customer Service Representative Fueler Washer
Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and as...
Customer Service/Billing Representative
Hermann Services is looking for a Customer Service/Billing Representative to join our South Brunswick, NJ, location. This position will be responsible for creating invoices, issuing them to customers by various electronic means, and updating customer files. Positively promotes Hermann Services to ex...
Customer Service Representative
We are searching for qualified customer service reps with personality and people skills. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. ...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Manager - Health, Beauty, Home
As a Customer Service Manager - Health, Beauty, Home (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. Serve as an escalated point of contact for customer issues by ...