Senior Product Manager: Virtual Expert Platform

Join the Virtual Expert Platform as a Senior Product Manager, where you will foster an environment of technology innovation and customer obsession.

In this role, you will be a part of a team of technically minded Product Managers, co-creating to building key capabilities that connect our customers to the right experts for them across all product lines.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

You’ll be a part of the Intuit Virtual Expert Platform, which delivers core common capabilities for all Intuit customers and products worldwide, and plays a key role in driving customer benefit, growth, and long-term differentiation for the company.

In joining the Intuit Platform team, you will lead the product strategy for key collaboration capabilities that focus on ensuring our customers are connected to the right experts for them.

Responsibilities :

• Builds and drives a bold vision for collaboration experiences with customers with a platform mindset
• Identifies new opportunities based on customer and competitive research, industry trends and best practices
• Translates vision into strategy and an execution roadmap to deliver measurable outcomes aligned with objectives
• Understands how to deliver platform capabilities and experiences that will be shared across multiple personas and customer archetypes
• Builds strong working relationships with senior end executive leaders across Intuit teams to collaborate and co-create roadmaps
• Consistently works to optimize the broader organization operating model (process, people, structure, partnerships) and drives change to improve
• Creates and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset, and a bias toward action
• Has experience in leveraging AI to enable personalized and contextually relevant experiences
• Collaborates well with product management and design leaders in creating a vision and deliverables for Intuit ecosystem experiences

Minimum Requirements :

• 5+ years of experience leading cross-functional teams to deliver best-in-class platform solutions
• Is data-driven with a proven track record identifying product experience success measures while working with analytics teams / tools to track KPIs
• Excellent communication skills both oral and written and a track record of gaining confidence in executive management
• An exceptional drive - applying the nuances of influencing based on the situation, knowing when to push and when to ease, driving through designs, ideas, and roadmaps
• Has a 'can do' attitude with an entrepreneurial mindset and is comfortable working in a fast-paced, ambiguous environment
• Extreme ownership and sweat the details
• A demonstrated passion for delivering superb customer experiences
• Learning mindset, curious, bold, self-aware, and humble
• Experience developing and coaching high-performance teams
• Undergraduate degree required; focus in computer science or engineering preferred. MBA is a plus; equivalent experience will be considered.
• Technical Product Management DNA and subject matter expertise in virtual collaboration; you have spent 8+ years building world-class SaaS-based products
• Expertise in Amazon Connect or relevant contact center technology is a plus

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