Now hiring a Escalation Support Specialist for a Manufacturing Company!Essential Duties and Responsibilities include the following.
- Use tools to respond promptly to customer inquiries, providing clear and effective solutions to their app-related issues;
- Coordinate effectively with both the development team and the app support team to communicate identified issues and customer feedback, ensuring timely updates and resolutions are prioritized;
- Prioritize, update and solve support cases within the service level time frames;
- Test and verify app functionality or features or bug reports;
- Log ongoing customer issues and feedback in a designated spreadsheet, ensuring accurate tracking of reported problems for the software development team;
- escalate as needed to Level 2 support;
- Complete data entry and projects as assigned by supervisor;
- Use down time to stay informed about product updates, features, and best practices to provide customers with accurate information and recommendations;
- Follow all organization’s policies, practices, and procedures;
- Be proactive and participate in team efforts to achieve departmental and company goals; andThis position is fully remote.
Pay is $20-22 / hrAbout Aerotek : We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests.
Since 1983, we have provided a variety of career opportunities across North American industry from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges.
Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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