SERVICE TECHNICIAN II

Job Type

Full-time

Description

Service Technician is responsible for repairing, programming and inspecting existing security systems of varying complexities.

This role requires an understanding of basic electronics, wiring circuits, basic troubleshooting methods, and a good understanding of basic test equipment use.

A successful candidate for this role will have excellent customer service skills and excellent troubleshooting skills.

Responsibilities include but are not limited to :

• Perform repairs, inspection, and programming of basic to high complexity systems.
• Perform routine scheduled system inspections, preventative maintenance inspections and general break fix calls.
• Perform light installations as required for small add-ons or deletions.
• Perform system removals as needed.
• Test operation of system to confirm compliance to original scope of work, 100% functionality and customer's satisfaction.
• Mark up as-built drawings, system documentation and device schedules to keep internal documentation current with changes.
• Assist Project Managers and Installation Technicians with IT coordination, implementation, system commissioning support and final documentation as needed.
• Communicate service job status and small project issues.
• Work safely and responsibly to avoid injuries, avoid damage to property, track truck stock materials to prevent loss, and clean up debris and work areas.
• Overnight stay and travel while performing service duties at remote job locations and job training when required.

Minimum skills and qualifications :

• Possess a valid state issued driver's license.
• 3-5 years direct industry experience
• Ability to work independently or with a field crew.
• Attention to safety best practices, including ladders and aerial lifts.
• Excellent customer service skills
• Excellent organizational and prioritization skills
• Experience troubleshooting Mercury Hardware, Andover Controls, Genetec, Amag, and Axis Cameras highly preferred.
• Meet state qualifications for alarm licensing and electronics security personnel as required.
• Thorough understanding of installation methods, troubleshooting methods, best practices, and procedures
• Ability to read and understand blueprints and technical diagrams.
• Understanding of field test equipment and special tools i.e. multimeter, cable tester, fiber kit, etc.
• Understanding of IP networks, network troubleshooting, electronic security technology, building code, and NEC (National electric code.)
• Ability to use basic office software such as Microsoft Excel, Microsoft Word, and Microsoft Outlook.
• Must be physically capable of lifting, squatting, bending, pulling and other weight bearing activities of up to 50 lbs.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Minuteman Security Technologies, Inc is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.