Overview
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed.
With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning.
It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Unit Services Representative acts as a welcome ambassador' to facilitate and maintain positive guest relations with our patients, family members, visitors and physicians by welcoming and explaining hospital and unit policies and procedures, and addressing problems and concerns.
The Representative also performs clerical support for the unit and Nurse Manager.
Responsibilities
- Facilitates the flow of communication from patient, family member and / or visitor to hospital staff to maintain good working relationships essential to the accomplishment of assigned duties and enhanced delivery of health care.
- Answers telephone in a courteous and professional manner.
- Maintains supply levels, tracks and maintains equipment and orders replacements in a timely manner.
- Assists patients and families with any non-clinical questions, concerns and / or personal needs they may have (i.e. belongings, delays, support departments, etc.).
- Provides clerical support in completing Advance Directives including documentation, informing the physician and collaborating with Consumer Affairs.
- Creates awareness of patient satisfaction on the unit by accessing and printing unit data, comments and individual surveys, and managing public displays with this information, i.
e. communication boards.
- Orients the patient to the unit and room and reviews the welcome handbook and what to expect including instructions for the television, the telephone, meal ordering, visiting policy, parking, discharge options and other non-clinical needs.
- Acts as a service recovery champion by maintaining the materials and tracking requirements.
Qualifications
Education, Knowledge, Skills and Abilities Required :
- High school diploma or equivalent.
- Proficient computer skills.
- Possess strong organizational skills and be detail-oriented in order to facilitate information, multiple tasks, and accurate completion of all required procedures.
- To work rotating schedule / shifts based on needs.
Education, Knowledge, Skills and Abilities Preferred :
- 2 years experience in front desk, reception or customer service role
- Proficiency in a second language.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
RN Specialty Care Transport Full Time Day (12 Hours)
Performs professional and technical duties to render comprehensive Critical Care Nursing in the emergency and non-emergency transportation setting. Status: Full Time (36+ hrs/week). At least one year experience in the Critical Care Nursing and/or pre-hospital or emergency transportation field. Curre...
Certified Nuclear Medicine Technologist - PET/CT Full-Time
At CII, our mission is to create a more accessible healthcare system by enabling all physicians to treat their patients with the most advanced technology – all from the comfort of their own practice. Collaborating with radiologists, physicians, and other members of the healthcare team to ensur...
2024 Part-Time Premium Services Representative
As a Premium Services Representative, you should always be able to provide accurate information about the arena, have a natural sense of empathy, and express an inner desire to help others have a more positive experience. Premium Services Representatives are the face of The New York Red Bulls and Re...
Licensed Practical Nurse In Behavioral Health Services Stcf Unit A-g Part-time Days And Every Other Weekend 7:00am-3:30pm 21942
Contributes to the formulation and updating of plan of care and implements plan of care under the direction of the Registered Nurse. DescriptionUnder supervision of a professional nurse, renders nursing care to patients and performs related work as required and within the limits of training. Gives d...
Licensed Practical Nurse In Behavioral Health Services Stcf Unit A-g Part-time Days And Every Other Weekend 7:00am-3:30pm 21942
Contributes to the formulation and updating of plan of care and implements plan of care under the direction of the Registered Nurse. Under supervision of a professional nurse, renders nursing care to patients and performs related work as required and within the limits of training. Gives direct nursi...
Travel Nurse RN - ICU/Critical Care - $2,138 to $2,363 per week in Belleville, NJ
Our Client is currently seeking ICU for positions in Belleville, NJ for a 3x12 Nights shift.The ideal candidate will possess a current NJ license or Compact license Depending on the state.You must have a License and at least 1 years of recent experience as a ICU.South or North of this range dependin...
CERTIFIED NURSING ATTENDANT-LONG TERM CARE - Full Time Evening Shift $. an hour!!!
Under the direction of the Director or designee, performs basic, routine duties related directly and indirectly to nursing care of patients. Patient care responsibilities are delivered with a knowledge of patient growth and development and are appropriate to the ages of the patients served. Keeps pa...
Registered Nurse-Full-Time 30 Hours up to 40 hours- Float RN
All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable. Under the direction of...
Physical Therapist: Full-Time
With over 7,000 therapists in 28 states and growing, we provide quality rehabilitation services to homecare, sub-acute, long-term care, outpatient, hospital, and assisted living facilities throughout the nation. We are looking for a passionate full-time Physical Therapist to join our growing team. D...
Physical Therapist – Full-Time
With over 7,000 therapists in 28 states and growing, we provide quality rehabilitation services to homecare, sub-acute, long-term care, outpatient, hospital, and assisted living facilities throughout the nation. Tender Touch Rehab is hiring! We are looking for a passionate full-time Physical Therapi...