MD-IT Tech Service Delivery

POSITION OVERVIEW :

Provides strategic leadership for IT end user services, ensuring reliable, secure and user-focused technology solutions that enable enterprise productivity, collaboration and operational efficiency.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES :

1. Recruit, mentor, develop, and evaluate a team of high-performing IT leadership and professionals fostering continuous improvement

2. Oversee the strategy, delivery and continuous improvement of end user services, including device lifecycle management, repair / distribution, collaboration tools and document management systems.

3. Guide the adoption, optimization and secure management of productivity and collaboration platforms to enhance efficiency, compliance and user satisfaction.

4. Establish service standards, define performance metrics and recommend improvements to ensure reliable and user-focused IT services.

5. Provide strategic guidance on vendor relationships, contracts and technology lifecycle programs to maximize value and operational effectiveness.

6. Strategic leadership skills to define and execute enterprise-wide end user services strategy and drive operational excellence.

7. Comply with all applicable laws / regulations, as well as company policies / procedures.

8. Perform other duties as assigned.

QUALIFICATIONS :

• Bachelor's degree in information technology, business administration, or a related field
• Ten (10) years of progressive IT leadership experience in end user computing, service delivery or infrastructure support within large, complex organizations.
• Proven track record managing enterprise-wide service delivery, device lifecycle programs, and productivity or collaboration platforms.
• Strong knowledge of hardware / software provisioning, device management, enterprise collaboration tools and document management systems
• Experience driving operational excellence through IT service management (ITSM) frameworks and performance metrics
• Strong communication and influencing skills to engage executives, stakeholders and cross-functional teams and ensure adoption of IT solutions

JOB CONDITIONS :

Preferred Qualifications :

Pay Transparency :

Pay :

Additional Details :

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.