Job Description
Job Description
Benefits :
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Paid time off
- Training & development
ROLE DESCRIPTION :
As an Office Manager with Tez Adams State Farm Insurance Agency, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences.
By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need.
Tez Adams State Farm Insurance Agency is eager to bring aboard your collaborative presence.
RESPONSIBILITIES :
- Manage the day-to-day operation of the office.
- Provide training, direction and assistance to team members.
- Engage team in roleplays, assisting them in meeting the needs of all our customers.
- Work directly with Agent on issues that need escalation.
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate team and customers about insurance options.
- Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
- Ability to meet daily sales quota's
QUALIFICATIONS :
- Excellent communication skills - written, verbal, and listening
- Able to obtain Property and Casualty License
- Able to obtain Life and Health License
- Bilingual - Spanish preferred
- Highly organized and detail-oriented
- Experience in customer service required
- Experience in managing customer service preferred
- Experience in sales preferred
- Proactive in problem-solving
- Able to work in and manage a team environment
- Experience in Windows computer applications
- Able to coordinate and collaborate with others to achieve agency goals.
- Able to succeed in a fast-paced environment
BENEFITS :
- Paid time off (holidays and personal / sick days)
- Salary plus bonus
- Growth potential / opportunities for advancement within my agency
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