Field Service Technician

Duties and Responsibilities :

• Performs service on site;
• Prepares and organizes supplies given work order needs;
• Prepares accurate service reports in a timely manner for completed work;
• Assembles, modifies, repairs and replaces valves;
• Advises customers as to performance and service requirements of company products;
• Performs job walks, logging valves into Link2Valves software;
• Assists with warehouse duties such as packaging, shipping, ordering and receiving;
• Works effectively and safely with other employees, customers, and contractors;
• Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and
• Fully complies with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.

QUALIFICATIONS GUIDELINES :

Any combination equivalent of, but not limited to, the following :

Experience / Training / Education :

Experience in assembly, service, and repair of product lines; trained in company safety policies and procedures; will be trained at Cla-Val service school;

and trained in customer and vendor relations.

Knowledge / Skills / Abilities :

• Ability to communicate with company representatives, vendors, and customer representatives;
• Ability to perform basic math computations;
• Skilled in use of hand tools and small power tools;
• Working knowledge of all product lines;
• Ability to understand and follow instructions;
• Ability to read and interpret schematic drawings;
• Ability to organize, schedule and complete work with general supervision;
• Knowledge of pricing and billing procedures;
• Considerable knowledge of basic assembly and repair procedures and principles of hydraulics;
• Ability to organize service orders, lay out materials and complete billing records;
• Computer literacy in Microsoft Word and Excel and ability to learn job related software programs;
• Ability to qualify for Confined Space Entry certificate; and
• Ability to work in confined spaces.

Physical Requirements :

• Ability to reach, stretch, bend, lift, move, and carry objects weighing 50 pounds or less;
• Ability to move heavier objects with the assistance of others or by using mechanical devices;
• Ability to operate a motor vehicle; and
• Ability to perform essential functions of the job, as defined;
• Reasonable accommodations provided upon request.

Special Requirements :

• Possession of a valid Class C driver license and an acceptable driving record;
• Ability to safely operate a motor vehicle;
• Possession of successful Confined Space Entry training certificate;
• Ability to use required personal protective equipment (PPE) and safety equipment;
• Ability to work in valve service areas; and
• Ability to travel overnight on company business as required.
19 days ago